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Hi there! I'm Daniel Dave Alin Sub, a remote marketing and community-focused growth professional passionate about helping brands scale with customer-led strategies. I design brand pitches, marketing collaterals, social assets, and web components for tech, healthcare, and IT clients, while also building vibrant communities and nurturing customer relationships. I excel at leading customer experience initiatives, optimizing e-commerce stores, and collaborating with influencers to extend reach. I thrive in cross-functional teams and love turning data into actionable insights that improve retention and drive growth.…Hi there! I'm Daniel Dave Alin Sub, a remote marketing and community-focused growth professional passionate about helping brands scale with customer-led strategies. I design brand pitches, marketing collaterals, social assets, and web components for tech, healthcare, and IT clients, while also building vibrant communities and nurturing customer relationships. I excel at leading customer experience initiatives, optimizing e-commerce stores, and collaborating with influencers to extend reach. I thrive in cross-functional teams and love turning data into actionable insights that improve retention and drive growth.

Daniel Dave Alin Sub

Brand Designer, Graphic Designer, Social Media Manager, +7

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Hi there! I'm Daniel Dave Alin Sub, a remote marketing and community-focused growth professional passionate about helping brands scale with customer-led strategies. I design brand pitches, marketing collaterals, social assets, and web components for tech, healthcare, and IT clients, while also building vibrant communities and nurturing customer relationships. I excel at leading customer experience initiatives, optimizing e-commerce stores, and collaborating with influencers to extend reach. I thrive in cross-functional teams and love turning data into actionable insights that improve retention and drive growth.…Hi there! I'm Daniel Dave Alin Sub, a remote marketing and community-focused growth professional passionate about helping brands scale with customer-led strategies. I design brand pitches, marketing collaterals, social assets, and web components for tech, healthcare, and IT clients, while also building vibrant communities and nurturing customer relationships. I excel at leading customer experience initiatives, optimizing e-commerce stores, and collaborating with influencers to extend reach. I thrive in cross-functional teams and love turning data into actionable insights that improve retention and drive growth.

Available to hire

Hi there! I’m Daniel Dave Alin Sub, a remote marketing and community-focused growth professional passionate about helping brands scale with customer-led strategies. I design brand pitches, marketing collaterals, social assets, and web components for tech, healthcare, and IT clients, while also building vibrant communities and nurturing customer relationships.

I excel at leading customer experience initiatives, optimizing e-commerce stores, and collaborating with influencers to extend reach. I thrive in cross-functional teams and love turning data into actionable insights that improve retention and drive growth.

Skills

Experience Level

Expert

Expert

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Expert

Expert

Expert

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Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Tagalog

Advanced

English

Fluent

Work Experience

Remote Chief of Customer Experience & Project Management at The Daebak Company

October 1, 2021 - April 1, 2024

Led customer experience and project management for e-commerce operations; built Shopify storefronts and landing pages; managed a cross-functional team including UI/UX designer, Creative Director, and Marketing Manager; optimized store and campaigns; implemented data-driven branding insights; conducted SEO content planning; performed A/B testing; achieved CTR of 20% and 60% open rate; Editor-in-Chief for Daebak Magazine; listed products on Shopify, META, and Etsy; coordinated with wholesale partners and brand affiliates to meet project goals.

Remote Customer Success Manager at The Daebak Company

September 1, 2019 - September 1, 2021

Led customer service during company launch; established operational standards; monitored industry trends; analyzed customer behavior; achieved Net Promoter Score (NPS) of 4.6, Trustpilot rating 4.2, Google reviews 5 stars, and overall product review score 4.5; developed a community newsletter and social media engagement strategies; managed a thriving Facebook group (5,000–6,000 members); built a subscription model strategy to increase retention.

Customer Escalations Lead at FABFIT FUN

April 1, 2018 - September 1, 2019

Specialized in delivering exceptional customer support across multi-channel platforms; personalized responses to maintain a friendly yet professional tone; recognized as a top performer with strong NPS; managed escalation handling and fraud prevention by verifying identities, monitoring purchase histories, and coordinating with billing; contributed to anti-fraud measures and subscription model improvements.

Remote Marketing Freelancer at KLA GROUP

November 1, 2024 - Present

Designed and produced marketing collateral including high-value offers, one-pagers, banners, and posters for digital and print campaigns; created social media assets (Instagram posts, banners, video thumbnails) using AI-assisted workflows; developed web assets for company pages to improve UI consistency; supported branding initiatives through logo design and data-driven insights; listed products on Shopify, META, and Etsy; coordinated B2B and wholesale offers and collaborated with brand partners to achieve campaign goals; developed annual marketing plans and conducted A/B testing for optimization.

Remote Creative Marketing (Independent Contractor) at KLA GROUP

November 1, 2024 - December 1, 2025

Designed branded pitches and presentations for multiple clients across tech service, healthcare, and IT; produced marketing collaterals (high-value offers, one-pagers, banners, posters); developed SNS assets and video thumbnails; created website visuals; supported branding with logo, typography updates, and data-driven insights; edited and produced marketing videos with color correction and subtitles for social and paid campaigns.

Chief of Customer Experience & Project Management at THE DAEBAK COMPANY

October 1, 2021 - April 1, 2024

Led Shopify store development and landing page optimization; organized cross-functional teams (UI/UX Designer, Creative Director, Marketing Manager); optimized store for business needs; planned and executed marketing and brand initiatives; managed affiliate and influencer partnerships; editor-in-chief of Daebak Magazine; initiated design and rebranding efforts; listed products on Shopify, META, and ETSY; handled B2B/Wholesale offers.

Customer Success Manager at THE DAEBAK COMPANY

September 1, 2019 - September 1, 2021

Led customer success efforts, achieved a Net Promoter Score (NPS) of 4.6; managed a thriving e-commerce community and weekly newsletter; built internship program and social media strategy; oversaw dispute management, fraud prevention, and subscription-model engagement.

Customer Escalations Lead at FABFITFUN

April 1, 2018 - September 1, 2019

Delivered multi-channel customer support; achieved top NPS; managed ticket escalations, disputes, and fraud prevention; collaborated with Billing Manager to resolve issues and advocate for customers; contributed to subscription-based service strategies.

Operations Officer Assistant at DBP–MSI Academic & Integrated Leadership Program (AILP)

January 1, 2012 - January 1, 2015

Scholarship recipient in a discipline-based leadership program; assisted with planning, coordination, and execution of organizational activities; trained in leadership under pressure, risk awareness, and teamwork.

Feature Writer at Crossroads, Holy Cross of Davao College

January 1, 2012 - January 1, 2015

Contributed to the annual magazine and newsprints, writing articles on pop culture, religion, philosophy, and politics; received training in Adobe InDesign and Adobe Illustrator.

Feature Writer at Daebak Magazine

January 1, 2012 - January 1, 2015

Contributed to the annual magazine and newspaper by writing articles on diverse topics; collaborated with the creative team; received training in Adobe InDesign and Illustrator; content aligned with cultural trends.