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I am a highly motivated and confident professional with a solid foundation in business management and marketing, complemented by hands-on experience in customer service, administration, and logistics. I have completed a Social Media Bootcamp with Blackbrook Academy, gaining practical skills in creating, filming, and managing content for platforms such as Instagram, Facebook, LinkedIn, YouTube, and X. I am skilled in streamlining processes, resolving customer complaints, and driving operational excellence across diverse industries. Known for excelling in high-pressure environments, leading teams, and delivering exceptional client experiences. Adaptable and results-oriented, I am expanding into digital marketing and content creation to help businesses build a strong online presence and drive growth. Recently I have worked on school projects, podcasts and events, collaborating with clients and peers to produce engaging content and coordinate impactful campaigns such as Seva School promotions, Her Untold Podcast episodes, and the BDSC 2025 event. I look forward to delivering creative, data-driven content strategies that elevate brands and connect with audiences.…I am a highly motivated and confident professional with a solid foundation in business management and marketing, complemented by hands-on experience in customer service, administration, and logistics. I have completed a Social Media Bootcamp with Blackbrook Academy, gaining practical skills in creating, filming, and managing content for platforms such as Instagram, Facebook, LinkedIn, YouTube, and X. I am skilled in streamlining processes, resolving customer complaints, and driving operational excellence across diverse industries. Known for excelling in high-pressure environments, leading teams, and delivering exceptional client experiences. Adaptable and results-oriented, I am expanding into digital marketing and content creation to help businesses build a strong online presence and drive growth. Recently I have worked on school projects, podcasts and events, collaborating with clients and peers to produce engaging content and coordinate impactful campaigns such as Seva School promotions, Her Untold Podcast episodes, and the BDSC 2025 event. I look forward to delivering creative, data-driven content strategies that elevate brands and connect with audiences.

Daniel Banger

Content Creator, Brand Designer, Social Media Manager, +2

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I am a highly motivated and confident professional with a solid foundation in business management and marketing, complemented by hands-on experience in customer service, administration, and logistics. I have completed a Social Media Bootcamp with Blackbrook Academy, gaining practical skills in creating, filming, and managing content for platforms such as Instagram, Facebook, LinkedIn, YouTube, and X. I am skilled in streamlining processes, resolving customer complaints, and driving operational excellence across diverse industries. Known for excelling in high-pressure environments, leading teams, and delivering exceptional client experiences. Adaptable and results-oriented, I am expanding into digital marketing and content creation to help businesses build a strong online presence and drive growth. Recently I have worked on school projects, podcasts and events, collaborating with clients and peers to produce engaging content and coordinate impactful campaigns such as Seva School promotions, Her Untold Podcast episodes, and the BDSC 2025 event. I look forward to delivering creative, data-driven content strategies that elevate brands and connect with audiences.…I am a highly motivated and confident professional with a solid foundation in business management and marketing, complemented by hands-on experience in customer service, administration, and logistics. I have completed a Social Media Bootcamp with Blackbrook Academy, gaining practical skills in creating, filming, and managing content for platforms such as Instagram, Facebook, LinkedIn, YouTube, and X. I am skilled in streamlining processes, resolving customer complaints, and driving operational excellence across diverse industries. Known for excelling in high-pressure environments, leading teams, and delivering exceptional client experiences. Adaptable and results-oriented, I am expanding into digital marketing and content creation to help businesses build a strong online presence and drive growth. Recently I have worked on school projects, podcasts and events, collaborating with clients and peers to produce engaging content and coordinate impactful campaigns such as Seva School promotions, Her Untold Podcast episodes, and the BDSC 2025 event. I look forward to delivering creative, data-driven content strategies that elevate brands and connect with audiences.

Available to hire

I am a highly motivated and confident professional with a solid foundation in business management and marketing, complemented by hands-on experience in customer service, administration, and logistics. I have completed a Social Media Bootcamp with Blackbrook Academy, gaining practical skills in creating, filming, and managing content for platforms such as Instagram, Facebook, LinkedIn, YouTube, and X. I am skilled in streamlining processes, resolving customer complaints, and driving operational excellence across diverse industries. Known for excelling in high-pressure environments, leading teams, and delivering exceptional client experiences. Adaptable and results-oriented, I am expanding into digital marketing and content creation to help businesses build a strong online presence and drive growth.

Recently I have worked on school projects, podcasts and events, collaborating with clients and peers to produce engaging content and coordinate impactful campaigns such as Seva School promotions, Her Untold Podcast episodes, and the BDSC 2025 event. I look forward to delivering creative, data-driven content strategies that elevate brands and connect with audiences.

Skills

DaVinci Resolve Studio

Experience Level

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Panjabi, Punjabi

Intermediate

Work Experience

Brand Designer | Content Creator | Social Media Manager at Freelance

January 1, 2025 - Present

Create brand identities and visual assets, ensuring consistent representation across digital platforms. Plan, produce, and edit short and long-form video content for Instagram, TikTok, and YouTube. Write clear, effective copy for social media posts and campaigns to support brand messaging and audience engagement. Manage social media content schedules and audience interaction to maintain and grow brand presence. Use platform insights and analytics to refine content strategy and increase reach and engagement. Work directly with clients to understand objectives and deliver content aligned with brand messaging and tone. https://elevateelitemarketing.my.canva.site/

Assistant Manager at RK Windows LTD

January 1, 2025 - Present

Support day-to-day operations including scheduling, job planning, and coordinating installation teams. Manage client communication to ensure smooth service delivery and timely resolution of queries. Oversee material ordering and stock levels to meet project requirements and deadlines. Assist with team supervision, workflow organisation, and daily task allocation to maintain efficiency. Contribute to operational improvements that support customer satisfaction and on-site productivity.

Service Desk Agent – Complaints at BT Openreach

November 1, 2022 - November 1, 2023

Primary liaison between internal regional teams and customers, ensuring seamless communication throughout the order fulfilment process. Handled high volumes of inbound and outbound calls and emails, addressing customer queries with professionalism and ensuring timely resolutions. Documented all customer interactions and maintained up-to-date records within internal systems, improving data traceability by 20%. Represented Openreach UK as the first point of contact for customer communications, consistently delivering exceptional service while adhering to call etiquette. Collaborated with regional teams to track timelines, address potential delays, and ensure 98% on-time delivery of KCIs. Identified and resolved service bottlenecks, improving fulfilment times by 15% through streamlined processes. Customer satisfaction rated at 95%+.

Transport Systems Supervisor at B2022 Commonwealth Games

June 1, 2022 - July 1, 2022

Coordinated transport logistics for over 6,500 athletes and officials, liaising with third-party companies to ensure seamless operations. Delivered client-focused transport services, addressing operational challenges with effective solutions. Built strong relationships with stakeholders and contributed to a world-class event experience. Oversaw transport systems at venues, ensuring efficient client movement and safety, achieving 98% on-time transport success rate.

Customer Service Officer at Midland Heart Housing

March 1, 2021 - September 1, 2021

Managed high-volume inbound calls (averaging 6 per hour) as the first point of contact, resolving inquiries and ensuring a smooth customer experience. Provided first-contact resolution for complex and sensitive situations by actively listening, asking the right questions, and offering tailored solutions. Identified and implemented improvements to enhance the customer journey, contributing to a 20% increase in customer satisfaction scores. Collaborated with cross-functional teams to address customer needs efficiently, reducing inquiry resolution times by 15%. Supported digital communication efforts by responding to approximately 8 customer emails per hour, maintaining professionalism and promptness. Acted as a mentor for new team members, sharing best practices.

Customer Service Advisor at Lloyds Bank

January 1, 2020 - March 1, 2021

Delivered personalized customer service by assessing individual needs and offering banking, savings, and mortgage products that aligned with their financial goals. Proactively educated customers about online and mobile banking tools, increasing digital engagement by 25% and reducing branch reliance. Met and exceeded performance metrics, including transaction accuracy, customer satisfaction, and service delivery times. Worked across banking hall, counter, self-service and inquiry zones. Conducted routine checks and escalated unresolved issues. Suggested process improvements to reduce wait times by 15%.

Assistant Manager / Support Administrator / Customer Service Assistant / Product Manufacturing at RK Windows LTD

September 1, 2014 - December 1, 2019

Performed a wide range of administrative tasks, supported client inquiries, scheduled visits for managers, processed payments, created marketing materials, and organized advertising efforts. Managed front desk and service quotations, promoted products/services, and ensured compliance with health and safety in production operations. Built strong teamwork with colleagues and supervisors to maintain efficiency and quality.