Software Engineer / Application Support at Miami Dade County Public Schools

Led the migration of a .NET Web Forms legacy application to a modern ASP.NET Core web-based system using C#, EF Core, MSSQL, and Bootstrap. Optimized system architecture with design patterns to improve performance, scalability, and maintainability. Built RESTful APIs with idempotency, versioning, filtering, pagination, sorting, and security. Enhanced API docs with Swagger, reducing onboarding time by over 75%. Implemented unit and integration tests with XUnit and Moq, cutting bugs by 90%. Designed cloud-based microservices with event-driven communication, leveraging Azure services (Event Grid, Functions, Blob Storage) for scalable integration. Expanded Blazor components for interactive UI. Created AI-driven features using Azure OpenAI and Cognitive Services for sentiment analysis and classification, reducing manual processing by 60%. Integrated Azure Text Analytics and Sentiment Analysis to improve data usability and customer experience by 45%. Improved performance via caching, global

Software Support Specialist at HHS/HHSC of Texas (Kforce Inc)

Provided first-level technical support and analysis to identify, investigate, and resolve software problems. Contributed to knowledge base articles to improve self-service support options. Managed critical incidents and performed root cause analysis to promptly resolve issues. Implemented Global Exception Handling in .NET Core apps with C# for enhanced stability. Developed troubleshooting guides and support documentation, and collaborated with supervisors to identify opportunities for process improvement.

Software Developer and Client Support at Freelance

Provided technical support and analysis to identify, investigate, and resolve software problems. Conducted testing and debugging to ensure software quality and reliability. Updated and redesigned company websites to reflect feature improvements. Delivered user training sessions and collaborated with other freelancers to optimize performance. Used agile project management tools (e.g., Trello) to track progress and manage tasks.

Software Support Engineer at Biolab S.A.

Developed and deployed software solutions with ASP.NET MVC, C#, and SQL Server, resulting in a 20% increase in system efficiency and higher user satisfaction. Troubleshot compiler, language, and programming issues; developed interactive dashboards with Power BI for data visualization. Provided compute and software training to new employees. Resolved software support tickets and documented issues with SSIS/SSRS workflows for future reference. Collaborated with clients to ensure data integrity and system reliability.

Web Developer and Tech Support at Freelancer

Enhanced software applications with .NET Core and C#, performing code refactoring and database optimization to improve performance. Built responsive front-end designs using HTML, CSS, and JavaScript. Collaborated with team members to troubleshoot issues and optimize functionality. Documented development processes and conducted code reviews to improve quality and reduce bugs.