I’m a dynamic Community Manager with a wealth of experience in building vibrant virtual communities, as demonstrated by the planning and execution of marketing initiatives that increased brand recognition by 40% and membership by 25%. Adept at increasing customer satisfaction and engagement, as evidenced by the implementation of content strategies that reduced churn by 15%, enhanced engagement by 50%, and enhanced customer satisfaction by 30%. A track record of successfully utilizing cross-functional teamwork to increase revenue and user engagement, as evidenced by the 20% increase in daily active users and the 300% increase in forum interactions that consolidated the brand’s leadership position in the industry.
COMMUNITY ENGAGEMENT SPECIALIST
• Started a brand ambassador program that attracted and educated over fifty active participants, increasing social media mentions and driving more traffic to the business website through referrals.
• Oversaw the conversion of the community platform to a more scalable solution, which increased net promoter score (NPS) by 40% while also boosting system uptime and improving user experience.
• Assisted in the planning of quarterly virtual conferences featuring notable speakers and business titans, drawing an average of 5,000 attendees each time and enhancing the brand’s standing as a thought leader in the sector.
Skills
Experience Level
Language
Work Experience
Education
Qualifications
Industry Experience
I am eager and also looking forward to bring my expertise to at least 10 companies in 2024. In my most recent role as a Community Manager and Manager at Quantum Bitz, I spearheaded the growth of our online community, increasing active engagement by 30% within six months. This was achieved through the implementation of targeted content campaigns, regular interaction with community members and the establishment of a brand ambassador program that amplified our reach and reinforced our community values. I’m also willing to do more of this in at least 10 social media communities in 2024
Hire a Social Media Manager
We have the best social media manager experts on Twine. Hire a social media manager in Lagos today.