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Customer focused, endlessly curious, and naturally collaborative, I’m someone who loves understanding how things work and how people experience a service. I bring a calm, thoughtful approach to problem solving, paired with a genuine enthusiasm for helping others, creating positive experiences, and keeping things running smoothly. Known for being approachable, patient, and great at breaking down complex information, I thrive in environments where communication, teamwork, and adaptability matter. As well as being a bit of a geek, especially retro computing and technology, I love my motorcycle, two rescue dogs and West Ham, not necessarily in that order. I also help foster rescue dogs when possible.…Customer focused, endlessly curious, and naturally collaborative, I’m someone who loves understanding how things work and how people experience a service. I bring a calm, thoughtful approach to problem solving, paired with a genuine enthusiasm for helping others, creating positive experiences, and keeping things running smoothly. Known for being approachable, patient, and great at breaking down complex information, I thrive in environments where communication, teamwork, and adaptability matter. As well as being a bit of a geek, especially retro computing and technology, I love my motorcycle, two rescue dogs and West Ham, not necessarily in that order. I also help foster rescue dogs when possible.

David Bloxham

Content Designer, Instructional Designer, Content Creator, +1

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Customer focused, endlessly curious, and naturally collaborative, I’m someone who loves understanding how things work and how people experience a service. I bring a calm, thoughtful approach to problem solving, paired with a genuine enthusiasm for helping others, creating positive experiences, and keeping things running smoothly. Known for being approachable, patient, and great at breaking down complex information, I thrive in environments where communication, teamwork, and adaptability matter. As well as being a bit of a geek, especially retro computing and technology, I love my motorcycle, two rescue dogs and West Ham, not necessarily in that order. I also help foster rescue dogs when possible.…Customer focused, endlessly curious, and naturally collaborative, I’m someone who loves understanding how things work and how people experience a service. I bring a calm, thoughtful approach to problem solving, paired with a genuine enthusiasm for helping others, creating positive experiences, and keeping things running smoothly. Known for being approachable, patient, and great at breaking down complex information, I thrive in environments where communication, teamwork, and adaptability matter. As well as being a bit of a geek, especially retro computing and technology, I love my motorcycle, two rescue dogs and West Ham, not necessarily in that order. I also help foster rescue dogs when possible.

Available to hire

Customer focused, endlessly curious, and naturally collaborative, I’m someone who loves understanding how things work and how people experience a service. I bring a calm, thoughtful approach to problem solving, paired with a genuine enthusiasm for helping others, creating positive experiences, and keeping things running smoothly. Known for being approachable, patient, and great at breaking down complex information, I thrive in environments where communication, teamwork, and adaptability matter.

As well as being a bit of a geek, especially retro computing and technology, I love my motorcycle, two rescue dogs and West Ham, not necessarily in that order. I also help foster rescue dogs when possible.

Skills

Articulate Storyline

Camtasia

GitHub Copilot

Experience Level

Articulate Storyline

Expert

Camtasia

Expert

GitHub Copilot

Expert

Language

English

Fluent

Work Experience

Content Designer at IRIS Software Ltd

May 1, 2022 - September 1, 2025

Led the redesign and continuous improvement of large-scale learning and support content, transforming legacy materials into clear, accessible, user-centric resources aligned with modern design principles. Rebuilt full catalogues of help and learning content using structured authoring and consistent language, ensuring accuracy and alignment with organisational policies. Produced multimedia learning assets—including video walkthroughs, scenario-based guidance, and interactive content—to support varied learning styles and increase engagement. Applied WCAG 2.1 accessibility standards across all content, contributing to audits and guiding inclusive-design practices in development workflows. Collaborated with subject matter experts, product teams, and stakeholders to update content in line with legislation, product changes, and user needs. Used analytics, feedback, and support trends to identify content gaps and prioritise updates, delivering pragmatic updates to deadlines. Delivered maj

Training Content designer at IRIS Software Ltd

June 1, 2021 - May 1, 2022

Designed and authored online learning modules for multiple payroll products, applying instructional design principles to create engaging, structured, and accessible eLearning. Developed interactive courses, assessments, and microlearning using tools such as Articulate Storyline, Rise-style layouts, and video-based learning to enhance learner experience. Worked closely with SMEs to ensure content accuracy, relevance, and alignment with organisational policies, CPD requirements, and best practice. Produced targeted learning interventions based on real user behaviour, support trends, and stakeholder priorities. Managed multiple projects simultaneously, delivering high-quality content to tight deadlines during periods of rapid product change.

Senior Consultant at IRIS Software Limited

April 1, 2011 - June 1, 2021

Interpreted legislation and best practice to design and deliver CPD-accredited training programmes recognised by the CPD Standards Office. Produced high-quality learning materials, assessments, and structured documentation that supported compliance and learner understanding. Delivered training to groups of 3–150, ensuring clarity, accuracy, and alignment with statutory requirements. Created written resources, guides, and knowledge materials that simplified complex processes for diverse audiences. Collaborated with product, support, and compliance teams to ensure training content remained current and accurate. Achieved one of the highest NPS scores in the Professional Services team.

Front Line Support at IRIS Software Limited

January 1, 2005 - April 1, 2011

Provided expert guidance on complex payroll legislation, ensuring customers understood statutory requirements and best practice. Documented solutions, processes, and guidance to support internal knowledge sharing and customer clarity. Identified recurring issues and contributed to content updates, ensuring accuracy and consistency across documentation. Supported product development by reviewing updates, identifying compliance risks, and contributing to release quality.