Engineered and edited serialized audio talk shows and programs for the digital radio network Success Talk in a fast-paced, objective-driven startup environment.

Manager at Music World

January 1, 2005 - December 31, 2007

Performed general store duties including opening, closing, and cash-out. Applied comprehensive organizational skills to keep track of stock and inventory in a market undergoing fundamental changes.

Pro Audio Specialist at Mac Station Technologies

January 1, 2007 - December 31, 2011

Consulted, built, and invoiced professional and consumer audio products and services to the local Vancouver creative market. Performed management duties including conflict resolution, cash-outs, opening & closing the sales floor, and task delegation. Designed and displayed internal POP displays and in-store signage.

Technical Specialist at Apple Inc

January 1, 2011 - December 31, 2019

Developed product and technical knowledge of Apple hardware and software. Provided customer support with care and empathy while troubleshooting and repairing Apple products. Worked with team leaders to identify repair issues and provide feedback. Educated customers on relevant product and service options and supported sales floor activities. Contributed to an inclusive workplace culture.

Concierge at 312 Main / JTF Group

January 1, 2019 - December 31, 2020

Provided customer service and guidance to a diverse clientele including bankers, government officials, activists, celebrities, homeless, and at-risk people. Managed computer-based tasks such as spreadsheet creation, word processing, and remote file and calendar management. Collected foot traffic data, managed electronic key fobs, and performed general office duties including data entry, meeting notes, mail/package sorting, and phone call management.

Assistant Manager at Rufus Guitar Shop

January 1, 2021 - December 31, 2022

Managed a sales environment to enable staff success. Balanced daily financial reports and resolved ledger discrepancies. Handled shipping, receiving, inventory control, and COVID-related crowd control and conflict resolution.

E-Commerce & Operations Specialist at MusicBooks.com

January 1, 2022 - December 31, 2022

Processed and prepared online orders of high-end classical music equipment. Managed customer relations including inquiries, payment resolution, shipping issues, and conflict resolution.

AV Technician at Encore Global

January 1, 2022 - December 31, 2023

Inspected, repaired, and performed quality control on professional audio and visual equipment for live events ensuring functional working order.

Synthesizer Design & Assembly at Intellijel

January 1, 2023 - December 31, 2023

Inspected and assembled modular and desktop synthesizers including effects modules and sequencers, ensuring products worked as intended and were ready for shipping.

Data Collection & Annotation at Dataforce

January 1, 2025 - December 31, 2025

Developed natural language prompts mimicking human interactions in various styles and topics, checked and refined prompts to meet quality standards, and ensured a mix of difficulty levels for AI adaptability assessment. This was a remote work-from-home role requiring strong time management, prioritization, and extensive experience in technology and media related to large language models.

Sole-Proprietor / Self-Employed at Black Curtain MediaWorks

January 1, 2023 - June 14, 2024

Owner and Senior Engineer of an independent media company specializing in audio for digital broadcast media.