Director of Production & Client Success at Magek Media

Directed and oversaw the video production department, ensuring projects were delivered on time, within budget, and to the highest creative standards. Led and managed videoographers and editors; handled the complete production lifecycle from client discovery and pre-production (filming, planning) through post-production (edits, revisions) and final delivery. Acted as the primary point of contact for monthly retainer clients, managing relationships and strategic marketing initiatives, including social media account management, content calendars, and publishing strategy. Developed creative concepts, scripts, shot lists, and production plans; led client meetings to define direction and brand. Supported sales initiatives by identifying opportunities, preparing proposals, and assisting business development.

Assistant General Manager at Courtyard by Marriott Montreal Airport

Managed a dynamic front desk/reception team, overseeing schedules, day-to-day duties, and serving as primary contact for members. Facilitated seamless communication with guests, handled special requests, complaints, billing issues, and group reservations. Engaged with guests on social media platforms, responded to reviews, and maintained a positive online presence. Provided oversight of department heads responsibilities (restaurant, banquet halls, housekeeping, maintenance, and sales). Conducted brand standard audits and weekly property walk-throughs to ensure cleanliness and optimize guest experience. Recruited and trained front desk employees and analyzed financial reports (revenue, expenses, occupancy) to identify improvement areas. Collaborated with sales and revenue teams on promotional campaigns and packages; supported general manager with strategic planning, budgeting, forecasting, and decision-making.

Operations Manager at Vic Studio

Managed reception team operations including scheduling, training, customer service, and client requests. Responsible for inventory control and purchasing/ordering; prepared reports for the General Manager (accounts payable/receivable, expenses, revenue, inventory). Collaborated with marketing to implement sales strategies, outreach, and promotions. Ensured daily facility cleanliness and maintenance, and worked with departments to support client safety and hygiene. Managed day-to-day operations on POS/business management software and ensured efficient operations. Coordinated across departments to maintain smooth customer-facing processes.

Administrative Assistant / Accounts Receivable at Courtyard by Marriott Montreal Airport

Processed and sorted incoming/outgoing mail and packages; created/modified signage. Handled inventory/stock ordering (stationery, printing supplies, business cards, name tags). Created and filed folders for the General Manager; created employee files for Human Resources. Sent direct billing to clients. Managed and posted receivables including wire transfers, checks, and direct deposits; communicated with clients and companies regarding overdue payments. Monitored billing ledgers (aging reports and guest deposit ledgers) and balanced/deposited cash overflows. Assisted with front desk training; supported as laboratory technician/research assistant including wet lab experience (centrifuging and aliquoting blood/plasma/serum/CSF/urine/saliva), biospecimen bank sample storage/management, international shipping of biospecimens, preparing participant files and specimen boxes, entering/organizing participant documents in databases, and registering physical samples. Prepared requisitions for in