Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a customer-focused professional with experience across customer service, operations, and digital marketing in Australia and South Africa. I have led end-to-end facility operations, grown occupancy, and driven revenue with data-driven strategies, while building and engaging online communities. I thrive in collaborative, fast-paced environments and am passionate about turning insights into measurable results. I enjoy cross-functional teamwork, mentoring teammates, and delivering consistent, high-quality customer experiences. I am motivated to continue learning, improving, and building a long-term career with a team that values clear thinking, integrity, and customer-centric outcomes.…I am a customer-focused professional with experience across customer service, operations, and digital marketing in Australia and South Africa. I have led end-to-end facility operations, grown occupancy, and driven revenue with data-driven strategies, while building and engaging online communities. I thrive in collaborative, fast-paced environments and am passionate about turning insights into measurable results. I enjoy cross-functional teamwork, mentoring teammates, and delivering consistent, high-quality customer experiences. I am motivated to continue learning, improving, and building a long-term career with a team that values clear thinking, integrity, and customer-centric outcomes.

Dean Rom

Content Creator, Social Media Manager, Growth Marketer, +2





I am a customer-focused professional with experience across customer service, operations, and digital marketing in Australia and South Africa. I have led end-to-end facility operations, grown occupancy, and driven revenue with data-driven strategies, while building and engaging online communities. I thrive in collaborative, fast-paced environments and am passionate about turning insights into measurable results. I enjoy cross-functional teamwork, mentoring teammates, and delivering consistent, high-quality customer experiences. I am motivated to continue learning, improving, and building a long-term career with a team that values clear thinking, integrity, and customer-centric outcomes.…I am a customer-focused professional with experience across customer service, operations, and digital marketing in Australia and South Africa. I have led end-to-end facility operations, grown occupancy, and driven revenue with data-driven strategies, while building and engaging online communities. I thrive in collaborative, fast-paced environments and am passionate about turning insights into measurable results. I enjoy cross-functional teamwork, mentoring teammates, and delivering consistent, high-quality customer experiences. I am motivated to continue learning, improving, and building a long-term career with a team that values clear thinking, integrity, and customer-centric outcomes.

Available to hire

I am a customer-focused professional with experience across customer service, operations, and digital marketing in Australia and South Africa. I have led end-to-end facility operations, grown occupancy, and driven revenue with data-driven strategies, while building and engaging online communities. I thrive in collaborative, fast-paced environments and am passionate about turning insights into measurable results.

I enjoy cross-functional teamwork, mentoring teammates, and delivering consistent, high-quality customer experiences. I am motivated to continue learning, improving, and building a long-term career with a team that values clear thinking, integrity, and customer-centric outcomes.

Language

English

Fluent

Work Experience

Storage Facility Manager at Loxon Storage

October 1, 2024 - January 1, 2026

Managed end-to-end facility operations including sales, customer service, debtor control, maintenance coordination, and reporting. Achieved and sustained 100% occupancy through effective sales processes and service delivery. Implemented Site Link for customer, inventory, and operational management. Introduced KPIs, improved debtor control, and delivered regular financial performance reporting.

Operations Manager at Storage Hub

January 1, 2022 - March 1, 2024

Led end-to-end facilities operations, including sales, customer service, debtor control, maintenance coordination, and reporting. Implemented Site Link for inventory and operational management; introduced KPIs. Collaborated with area managers on marketing initiatives, local promotions, and process improvements.

Host at BOUNCEINC

April 1, 2024 - October 1, 2024

Supported daily restaurant operations in a fast-paced hospitality environment. Delivered consistent customer service as part of a team-based operation.

Sports Coach at SPORTS X

May 1, 2024 - October 1, 2024

Coached rugby, soccer, and athletics programs for school-aged students. Planned and delivered sessions balancing discipline, development, and enjoyment. Coached children aged 5–13 using structured programs focused on skill development, teamwork, and confidence. Fostered a positive, inclusive, and engaging environment through curated match content and delivered front-of-house customer service in a high-volume entertainment environment. Facilitated sessions, safety briefings, and group activities; supported daily operations.

Founder & Content Creator at @man utd_hqs (Instagram)

January 1, 2020 - Present

Built a football fan community with a focus on content creation, social media management, and data-driven engagement. Managed online channels, tracked performance, and produced content aligned with fixtures to grow audience and community interaction.

Team Member at Saiko Teppanyaki (Gold Coast, Australia)

January 1, 2016 - December 1, 2017

Supported daily restaurant operations and delivered consistent customer service as part of a team-based hospitality operation.

Sports Coach at The King's College & Prep

May 1, 2022 - April 1, 2023

Digital Marketing & Data Analytics at Hout Bay United

January 1, 2021 - January 1, 2022

Led digital marketing initiatives and data analytics across campaigns in Cape Town. Tracked performance, optimized engagement, and contributed to audience growth across channels.

Volunteer at Little Helpers

January 1, 2019 - Present

Volunteer work supporting community initiatives in Johannesburg.