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I’m a results-driven IT professional and software developer with a strong background in web application development, database-driven systems, SQL analysis, and production support. I’m currently completing a BSc Honours in Computing at UNISA and previously earned my BEng in Computer Science and Technology from the University of South Africa, building a solid foundation in software engineering and information systems. I enjoy troubleshooting complex technical issues—especially authentication, database-related problems, and system errors—and translating them into stable, well-structured solutions. Through my roles in technical support and development, I’ve worked with REST APIs, Node.js, React, HTML, CSS, JavaScript, and enterprise technologies like Azure and Microsoft Entra ID, and I bring a detail-oriented, analytical approach to incident resolution, root cause analysis, and technical guidance.…I’m a results-driven IT professional and software developer with a strong background in web application development, database-driven systems, SQL analysis, and production support. I’m currently completing a BSc Honours in Computing at UNISA and previously earned my BEng in Computer Science and Technology from the University of South Africa, building a solid foundation in software engineering and information systems. I enjoy troubleshooting complex technical issues—especially authentication, database-related problems, and system errors—and translating them into stable, well-structured solutions. Through my roles in technical support and development, I’ve worked with REST APIs, Node.js, React, HTML, CSS, JavaScript, and enterprise technologies like Azure and Microsoft Entra ID, and I bring a detail-oriented, analytical approach to incident resolution, root cause analysis, and technical guidance.

Desire Ramalamula

Web Developer, Software Engineer, Full Stack Developer, +1

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I’m a results-driven IT professional and software developer with a strong background in web application development, database-driven systems, SQL analysis, and production support. I’m currently completing a BSc Honours in Computing at UNISA and previously earned my BEng in Computer Science and Technology from the University of South Africa, building a solid foundation in software engineering and information systems. I enjoy troubleshooting complex technical issues—especially authentication, database-related problems, and system errors—and translating them into stable, well-structured solutions. Through my roles in technical support and development, I’ve worked with REST APIs, Node.js, React, HTML, CSS, JavaScript, and enterprise technologies like Azure and Microsoft Entra ID, and I bring a detail-oriented, analytical approach to incident resolution, root cause analysis, and technical guidance.…I’m a results-driven IT professional and software developer with a strong background in web application development, database-driven systems, SQL analysis, and production support. I’m currently completing a BSc Honours in Computing at UNISA and previously earned my BEng in Computer Science and Technology from the University of South Africa, building a solid foundation in software engineering and information systems. I enjoy troubleshooting complex technical issues—especially authentication, database-related problems, and system errors—and translating them into stable, well-structured solutions. Through my roles in technical support and development, I’ve worked with REST APIs, Node.js, React, HTML, CSS, JavaScript, and enterprise technologies like Azure and Microsoft Entra ID, and I bring a detail-oriented, analytical approach to incident resolution, root cause analysis, and technical guidance.

Available to hire

I’m a results-driven IT professional and software developer with a strong background in web application development, database-driven systems, SQL analysis, and production support. I’m currently completing a BSc Honours in Computing at UNISA and previously earned my BEng in Computer Science and Technology from the University of South Africa, building a solid foundation in software engineering and information systems.

I enjoy troubleshooting complex technical issues—especially authentication, database-related problems, and system errors—and translating them into stable, well-structured solutions. Through my roles in technical support and development, I’ve worked with REST APIs, Node.js, React, HTML, CSS, JavaScript, and enterprise technologies like Azure and Microsoft Entra ID, and I bring a detail-oriented, analytical approach to incident resolution, root cause analysis, and technical guidance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Chinese

Advanced

Work Experience

Technical Support Specialist / 3rd Line Supervisor at Waymark Infotech

January 1, 2023 - Present

Provided technical support and third-line troubleshooting for enterprise applications and production systems. Investigated application failures, authentication and authorization issues, database-related problems, and system errors. Developed and executed SQL queries for investigation, reporting, data validation, and operational support. Supported enterprise databases (including Oracle) to retrieve, analyze, and validate system information. Analyzed production incidents and provided technical solutions within required service levels, including work related to enterprise biometric identity and access management systems. Supported application testing and validation following system changes and fixes, and assisted development and infrastructure teams with complex technical incidents.

Junior Front-End Developer at Waymark Infotech

January 1, 2021 - December 31, 2022

Developed and maintained web-based application interfaces using HTML, CSS, and JavaScript. Worked with modern JavaScript frameworks and front-end development technologies, investigated and resolved front-end application defects, and integrated front-end components with backend services and APIs. Performed functional testing and troubleshooting for web applications, collaborated with developers and technical teams to implement application improvements, and supported integration of user interface changes with system requirements.