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I am curious, organized, and driven by challenges. I enjoy understanding problems, connecting different perspectives, and finding solutions that make sense both for the business and for the people who will use them. Throughout my career, I have built solid experience in project management, working with teams across different functions, cultures, and languages. One of the things I enjoy most is collaborating with people, facilitating discussions, overcoming challenges, and ensuring projects move forward successfully. I am currently looking for opportunities where I can apply this experience in new contexts while earning additional income. I believe I can add value across different types of work because my focus is always on being resourceful, proactive, and delivering effective solutions.…I am curious, organized, and driven by challenges. I enjoy understanding problems, connecting different perspectives, and finding solutions that make sense both for the business and for the people who will use them. Throughout my career, I have built solid experience in project management, working with teams across different functions, cultures, and languages. One of the things I enjoy most is collaborating with people, facilitating discussions, overcoming challenges, and ensuring projects move forward successfully. I am currently looking for opportunities where I can apply this experience in new contexts while earning additional income. I believe I can add value across different types of work because my focus is always on being resourceful, proactive, and delivering effective solutions.

Larissa Dias Lima

Data Collector, Content Creator, Social Media Freelancer

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I am curious, organized, and driven by challenges. I enjoy understanding problems, connecting different perspectives, and finding solutions that make sense both for the business and for the people who will use them. Throughout my career, I have built solid experience in project management, working with teams across different functions, cultures, and languages. One of the things I enjoy most is collaborating with people, facilitating discussions, overcoming challenges, and ensuring projects move forward successfully. I am currently looking for opportunities where I can apply this experience in new contexts while earning additional income. I believe I can add value across different types of work because my focus is always on being resourceful, proactive, and delivering effective solutions.…I am curious, organized, and driven by challenges. I enjoy understanding problems, connecting different perspectives, and finding solutions that make sense both for the business and for the people who will use them. Throughout my career, I have built solid experience in project management, working with teams across different functions, cultures, and languages. One of the things I enjoy most is collaborating with people, facilitating discussions, overcoming challenges, and ensuring projects move forward successfully. I am currently looking for opportunities where I can apply this experience in new contexts while earning additional income. I believe I can add value across different types of work because my focus is always on being resourceful, proactive, and delivering effective solutions.

Available to hire

I am curious, organized, and driven by challenges. I enjoy understanding problems, connecting different perspectives, and finding solutions that make sense both for the business and for the people who will use them.

Throughout my career, I have built solid experience in project management, working with teams across different functions, cultures, and languages. One of the things I enjoy most is collaborating with people, facilitating discussions, overcoming challenges, and ensuring projects move forward successfully.

I am currently looking for opportunities where I can apply this experience in new contexts while earning additional income. I believe I can add value across different types of work because my focus is always on being resourceful, proactive, and delivering effective solutions.

Skills

Microsoft Excel

Jira

Experience Level

Microsoft Excel

Expert

Jira

Expert

Language

Portuguese

Fluent

Spanish; Castilian

Intermediate

Work Experience

Digital Channels Transformation Specialist at Santander

March 1, 2026 - Present

Lead the cadence and connection across multiple strategic workstreams migrating Santander's architecture from local to global, integrating local product, global product, architecture, and anti-fraud teams. Ensure end-to-end project execution — from development through rollout and post-rollout — anticipating risks and securing alignment across all areas involved. Report status, risks, and key indicators across forums at different levels, tailoring communication between operational teams and executive leadership.

Product Manager at Santander

June 1, 2025 - March 31, 2026

Managed three concurrent squads migrating the customer service platform (Genesys Engage on-premise to Genesys Cloud) and the local chat solution — front-end and back-end — to the global architecture. Drove planning, prioritization, and delivery tracking, anticipating technical risks and reporting progress in executive forums. Led change management for the integration with the Spain-based team, aligning working models, forums, and local-vs-global architecture challenges. Supported communication in meetings conducted in Portuguese and Spanish, facilitating alignment between the Brazil and Spain teams.

Product Owner at Santander

November 1, 2023 - June 30, 2025

Prioritized and managed the backlog for chat channels (Santander PF/PJ, Internet Banking, WhatsApp), translating business needs into technical requirements for the development team. Led multidisciplinary squads using agile frameworks (PI Planning), ensuring roadmap delivery and alignment between business and technology. Drove critical incident management, coordinating the technical team through resolution, and monitored performance metrics to guide continuous improvement.

Scrum Master at Santander

February 1, 2023 - October 31, 2023

Facilitated agile ceremonies (planning, daily, review, retrospective, and PI Planning) across two squads on the Mobile PF app, ensuring a continuous delivery flow. Removed impediments and supported Product Owners and stakeholders in prioritization, ensuring alignment between business goals and user needs.

Quality Assurance Analyst at Inmetrics (Santander client engagement)

August 1, 2021 - February 28, 2023

Structured and executed functional, regression, and accessibility testing (mobile and web) for the Santander PF app, with test case modeling in BDD. Managed test data and evidence across Jira, Confluence, HP-ALM, and Octane, acting as the interface between technical squads and business areas.

Accounting Assistant at SOUZAMAAS

December 1, 2020 - March 31, 2021

Supported month-end accounting close and a balance sheet account reconciliation and adjustment project.

Accounting Intern at EDP

January 1, 2019 - November 30, 2020

Supported internal and external audits, accounting close, and corporate governance filings for group companies, with process automation via VBA.

Revenue & Interline Assistant at LATAM Airlines

January 1, 2018 - April 30, 2018

Analyzed and processed ticket refunds (Revenue Accounting), supporting travel agencies.

Tax Assistant at LATAM Airlines

January 1, 2014 - December 31, 2017

Tax controllership: ancillary tax filings, tax refunds (Lei Kandir), and federal tax account reconciliation in SAP.