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I’m a detail-oriented executive and administrative support professional with experience in telecommunications administration and two years of BPO customer service supporting U.S., Canadian, and New Zealand clients. I specialize in inbox and calendar management, data accuracy, and proactive task coordination, operating with high discretion and professionalism. Known for anticipating needs, improving processes, and keeping operations running smoothly, I thrive in fast-paced environments where reliability and trust matter most.…I’m a detail-oriented executive and administrative support professional with experience in telecommunications administration and two years of BPO customer service supporting U.S., Canadian, and New Zealand clients. I specialize in inbox and calendar management, data accuracy, and proactive task coordination, operating with high discretion and professionalism. Known for anticipating needs, improving processes, and keeping operations running smoothly, I thrive in fast-paced environments where reliability and trust matter most.

Diether James Del Mundo

Graphic Designer, Photographer, Video Editor

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I’m a detail-oriented executive and administrative support professional with experience in telecommunications administration and two years of BPO customer service supporting U.S., Canadian, and New Zealand clients. I specialize in inbox and calendar management, data accuracy, and proactive task coordination, operating with high discretion and professionalism. Known for anticipating needs, improving processes, and keeping operations running smoothly, I thrive in fast-paced environments where reliability and trust matter most.…I’m a detail-oriented executive and administrative support professional with experience in telecommunications administration and two years of BPO customer service supporting U.S., Canadian, and New Zealand clients. I specialize in inbox and calendar management, data accuracy, and proactive task coordination, operating with high discretion and professionalism. Known for anticipating needs, improving processes, and keeping operations running smoothly, I thrive in fast-paced environments where reliability and trust matter most.

Available to hire

I’m a detail-oriented executive and administrative support professional with experience in telecommunications administration and two years of BPO customer service supporting U.S., Canadian, and New Zealand clients. I specialize in inbox and calendar management, data accuracy, and proactive task coordination, operating with high discretion and professionalism. Known for anticipating needs, improving processes, and keeping operations running smoothly, I thrive in fast-paced environments where reliability and trust matter most.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Tagalog

Fluent

Work Experience

Administrative Assistant / Encoder - Telecommunications Sales at Trademark Marketing Inc. (PLDT)

January 1, 2020 - December 31, 2021

Efficient and detail-oriented Administrative Assistant and Encoder with experience in telecom sales, managing end-to-end processes of customer internet applications, ensuring accurate data entry and processing for seamless service activation. Key duties include encoding customer information, maintaining and updating records, tracking application statuses, and coordinating with sales and service teams to ensure timely handling of customer requests.

Field Enumerator at Winnable Marketing Inc.

July 1, 2021 - December 31, 2021

Collected data by interviewing households, verifying information, submitting reports, and performing manual checks to ensure accuracy and completeness.

Customer Service Representative - Food Delivery at US Food Delivery

January 1, 2024 - Present

Dedicated and adaptable customer service representative with experience in handling a food delivery service account, providing prompt and accurate responses to inquiries, troubleshooting order issues, and ensuring customer satisfaction.