I'm a results-driven Lead Generation & Sales Executive with a proven track record of driving client acquisition, revenue growth, and market expansion. I excel at identifying high-value prospects, managing robust sales pipelines, and executing focused outreach campaigns to boost conversions. I'm proficient in CRM and sales automation tools, thrive on data-driven insights to optimize ROI, and enjoy building strong client relationships that turn first-time buyers into repeat partners.

Dijeh Chinenye Gloria

I'm a results-driven Lead Generation & Sales Executive with a proven track record of driving client acquisition, revenue growth, and market expansion. I excel at identifying high-value prospects, managing robust sales pipelines, and executing focused outreach campaigns to boost conversions. I'm proficient in CRM and sales automation tools, thrive on data-driven insights to optimize ROI, and enjoy building strong client relationships that turn first-time buyers into repeat partners.

Available to hire

I’m a results-driven Lead Generation & Sales Executive with a proven track record of driving client acquisition, revenue growth, and market expansion. I excel at identifying high-value prospects, managing robust sales pipelines, and executing focused outreach campaigns to boost conversions.
I’m proficient in CRM and sales automation tools, thrive on data-driven insights to optimize ROI, and enjoy building strong client relationships that turn first-time buyers into repeat partners.

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Language

English
Fluent

Work Experience

Customer Support Representative
October 1, 2025 - October 1, 2025
Provided prompt and professional support to customers via email, chat, and CRM tools such as Zendesk, HubSpot, and Freshdesk. Resolved inquiries and complaints, managed support tickets, tracked follow-ups, and escalated complex issues to appropriate teams. Maintained accurate customer records and contributed feedback to improve product and service quality. Collaborated with internal teams to enhance communication across channels and customers.
Volunteer Remote Customer Support at Isaacs Consolidated
October 1, 2025 - October 1, 2025
Supported customer inquiries via email and chat, ensuring timely and professional responses. Assisted in documenting client issues and collaborating with technical teams for swift resolution. Improved response time by 25% through effective multitasking and prioritization.
Sales & Marketing Assistant / Lead Generator at Diamond Trust Bank
January 1, 2025 - January 1, 2025
Research and qualify 300+ high-value leads monthly, driving a 40% increase in customer acquisition. Manage a pipeline of 200+ prospects quarterly, achieving 25% higher conversion rates. Execute aimed outreach campaigns, boosting account openings and cross-sales by 20%. Support client onboarding & retention, improving repeat adoption of banking products.
Customer Service Representative at Franemm Industries Ltd.
January 1, 2025 - January 1, 2025
Handled daily customer interactions, resolved billing and product-related complaints, and maintained a 98% satisfaction rating. Streamlined the feedback collection process, enhancing service quality and client retention. Collaborated with cross-functional teams to ensure smooth order processing and timely delivery.
Sales & Marketing Assistant / Lead Generator at Diamond Trust Bank
March 1, 2020 - Present
Researched, identified, and qualified high-value leads; supervised sales pipeline and ensured timely follow-ups to progress deals; coordinated with marketing teams to execute targeted outreach campaigns; assisted in client onboarding and maintained post-sale relationships
Sales Executive / Closer at Franemm Industries Ltd (Petals Cosmetics)
February 1, 2020 - February 1, 2020
Closed 15–20 deals/month with values of $500–$2,000 per unit, generating $50,000+ quarterly revenue. Negotiated long-term supply contracts with distributors & retailers, ensuring recurring revenue streams. Increased repeat orders by 25% through successful sales campaigns and client relationship management.
Customer Relationship Officer at Diamond Trust Bank
January 1, 2020 - January 1, 2020
Delivered frontline customer service, managed account-related inquiries, and provided accurate financial guidance. Built long-term relationships with clients, contributing to branch growth and retention metrics. Recognized for exceptional communication and professionalism in handling high-value customers.
Customer Success Manager at Franenm Industries Ltd
January 1, 2015 - Present
Built and maintained relationships with high-value clients, contributing to repeat business and referrals; implemented CRM workflows to track prospects and sales activities; provided client insights that informed sales strategies

Education

B.Sc Economics at University of Nigeria, Nsukka
January 11, 2030 - September 1, 2004
B.Sc. Economics at University of Nigeria, Nsukka (UNN)
January 11, 2030 - January 1, 2008
On-Demand IT Skills Training at Digital Witch Support Community
January 11, 2030 - January 1, 2025
Bachelor's degree in Economics at University of Nigeria Nsukka (UNN)
January 11, 2030 - November 11, 2025
B.Sc. Economics at University of Nigeria, Nsukka
January 11, 2030 - January 1, 2008
On-Demand IT Skills Training at Digital Witch Support Community
January 1, 2025 - November 11, 2025

Qualifications

NYSC Discharge Certificate
January 11, 2030 - September 9, 2025
Digital Watch Community On-Demand IT Skills Training
January 11, 2030 - September 9, 2025
N.Y.S.C Discharge Certificate
January 11, 2030 - January 1, 2011
N.Y.S.C Discharge Certificate
January 11, 2030 - January 1, 2011
On-Demand IT Skills Training
January 11, 2030 - January 1, 2025
Institute of Chartered Economists of Nigeria (ICEN): Member
January 11, 2030 - November 11, 2025
N.Y.S.C Discharge Certificate
January 11, 2030 - August 1, 2011

Industry Experience

Financial Services, Consumer Goods, Retail, Professional Services, Software & Internet, Media & Entertainment