Available to hire
experience handling digital engagement, customer experience, and brand reputation for major organizations including Indosat Ooredoo Hutchison and The World Bank. Skilled in social media strategy, community management, crisis communication, and customer engagement with a strong data-driven approach.
Experience Level
Language
English
Fluent
Chinese
Intermediate
Work Experience
Social Media & Community Manager at PT. Indosat Tbk
January 1, 2020 - PresentDirected digital customer service for telco products on social platforms, driving measurable gains in positive sentiment, resolution speed, and customer retention.
Communication Specialist at PT Gogobli Asia Tehnology
January 1, 2008 - January 1, 2010Executed data-driven social media strategies, managed multi-platform brand channels, and created engaging content to drive interaction, sales growth, and brand awareness.
Customer Experience & Issue Resolution at The World Bank
January 1, 2008 - January 1, 2010Collaborated with internal stakeholders and country offices to deliver timely, high-quality content. Monitored performance, budgets, and reputational risk to support strategic decision-making. Focus areas included Government & Public Communications, Market Intelligence & Strategic Positioning, Crisis & Reputation Management, and Community Management (Online & Offline).
Education
Qualifications
Industry Experience
Telecommunications, Government, Media & Entertainment, Software & Internet, Professional Services
Experience Level
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