I am a dynamic and result-driven professional with a diverse background spanning banking and retail. I have over 8 years of experience in team management, customer relationship management, and store operations, and a track record of driving sales, service-quality improvements, and operational excellence across multiple outlets. I thrive in fast-paced environments, excel at leading high-performing teams, and am passionate about learning quickly to deliver value to customers and organizations. I am an effective communicator with strong analytical and problem-solving skills. I have demonstrated ability to develop and execute strategic initiatives, monitor performance, and implement process improvements. I am committed to continuous growth and delivering exceptional results for both customers and the organizations I serve.

Deepak Kumar Panigrahi

I am a dynamic and result-driven professional with a diverse background spanning banking and retail. I have over 8 years of experience in team management, customer relationship management, and store operations, and a track record of driving sales, service-quality improvements, and operational excellence across multiple outlets. I thrive in fast-paced environments, excel at leading high-performing teams, and am passionate about learning quickly to deliver value to customers and organizations. I am an effective communicator with strong analytical and problem-solving skills. I have demonstrated ability to develop and execute strategic initiatives, monitor performance, and implement process improvements. I am committed to continuous growth and delivering exceptional results for both customers and the organizations I serve.

Available to hire

I am a dynamic and result-driven professional with a diverse background spanning banking and retail. I have over 8 years of experience in team management, customer relationship management, and store operations, and a track record of driving sales, service-quality improvements, and operational excellence across multiple outlets. I thrive in fast-paced environments, excel at leading high-performing teams, and am passionate about learning quickly to deliver value to customers and organizations.

I am an effective communicator with strong analytical and problem-solving skills. I have demonstrated ability to develop and execute strategic initiatives, monitor performance, and implement process improvements. I am committed to continuous growth and delivering exceptional results for both customers and the organizations I serve.

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Work Experience

Team Leader (Customer Care) at ICICI Bank Ltd.
December 31, 2024 - October 15, 2025
Managed and supervised a team of 15 CSRs to meet and exceed client expectations. Ensured proficient training, professional development, and employee engagement. Managed operational performance to meet KPIs and SLAs; analyzed reports to identify root causes of underperformance; tracked individual and team performance and addressed issues. Handled escalated customer inquiries related to loans, savings accounts, and credit cards.
Retail Store Manager at SSIPL Retail Ltd / RJ Corp Ltd. (NIKE)
May 1, 2023 - October 15, 2025
Managed Nike-branded outlet operations, ensuring 100% product availability and adherence to SOPs. Led a team, implemented store processes, and maintained health & safety standards. Monitored performance, controlled budgets, and produced regular stock and sales reports to drive performance improvements.
Supervisor HOD at Lifestyle International Pvt. Ltd. (Landmark Group)
June 30, 2020 - October 15, 2025
Managed the Footwear and Travel & Accessories Department (4300 sq ft) with a team of 35 staff. Achieved department budgets monthly, performed sales forecasting, minimized shrinkage, conducted floor supervision, built product knowledge, and ensured floor arrangement per planograms. Prepared weekly and monthly DSRs, stock analyses, and conducted staff training on product knowledge and store values.
Asst. Store Manager at Mandhana Retail Ventures Ltd. (Being Human)
June 30, 2019 - October 15, 2025
Handled store operations in absence of the store manager, ensured product availability, visibility, and pricing. Performed weekly visual merchandising, prepared MIS reports, set and monitored sales targets, and contributed to customer loyalty programs and database updates.
Sr. Fashion Consultant at Best Seller Retail India Pvt. Ltd. (VERO MODA, JACK & JONES & ONLY)
February 28, 2018 - October 15, 2025
Maintained product availability and visibility, performed visual merchandising, tracked fast- and slow-moving articles, built and maintained customer relationships, and achieved daily sales targets. Collected customer feedback on trends and products.
Fashion Consultant (French Connection) at BMI Wholesale Trading Pvt. Ltd. (Shopper Stop)
June 30, 2015 - October 15, 2025
Built and maintained customer relationships, performed visual merchandising of stock, and managed invoicing and stock inward/outward on the system. Generated weekly and monthly reports.
Retail Store Manager at Comfort Zone (Nike)
January 1, 2015 - Present
Managed day-to-day store operations, set customer service standards, achieved sales targets, and developed and motivated a high-performing team while ensuring adherence to SOPs. Led operational, visual, and customer service standards; monitored daily, weekly, and monthly performance; enforced health & safety procedures and store compliance. Maintained 100% stock availability through proactive replenishment; managed store budget and cost controls. Prepared MIS reports including stock outward/inward, global count, stock movement, defects, attendance, staff discounts, and monthly sales analysis.

Education

MBA at Global Institute of Management, Bhubaneswar
January 1, 2012 - January 1, 2014
B.COM at Aska Science College, Aska
January 1, 2009 - January 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Financial Services

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