Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Linguist with a background of over a decade in online customer service, working with German-speaking customers on behalf of brands known around the world.\n\nI have maintained a consistent level of high quality in that time, and I am now looking to build on my work experience in a new role that draws on my linguistic skills and qualifications.…

Damian McVeigh

Data Collector, Social Media Freelancer, Copywriter, +4





Linguist with a background of over a decade in online customer service, working with German-speaking customers on behalf of brands known around the world.\n\nI have maintained a consistent level of high quality in that time, and I am now looking to build on my work experience in a new role that draws on my linguistic skills and qualifications.…

Available to hire

Linguist with a background of over a decade in online customer service, working with German-speaking customers on behalf of brands known around the world.\n\nI have maintained a consistent level of high quality in that time, and I am now looking to build on my work experience in a new role that draws on my linguistic skills and qualifications.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Language

German

Fluent

French

Fluent

Spanish; Castilian

Advanced

Italian

Advanced

Work Experience

Customer Service Representative at Primark

September 1, 2022 - January 1, 2025

Responsible for answering queries from German- and English-speaking customers by email; proactively escalating queries (e.g., of a legal nature) as required. Opened internal investigations with stores and buying departments. Reviewed written assessments submitted by job candidates.

Customer Service Representative at Coinbase

January 1, 2022 - July 1, 2022

Guided customers to online resources and up-to-date information on digital currency. Responded to public posts and direct messages via Twitter and Instagram, proactively escalating customer queries as required.

Customer Service Representative (German speaking) at Microsoft

February 1, 2016 - January 1, 2022

Assisted customers looking to regain access to their accounts, e.g., in the event of the account having been hacked or blocked. Responded publicly and privately to customer queries via Facebook and Twitter, proactively escalating queries as required. Translated tweets provided by Microsoft marketing department guiding customers toward technical self-support articles. Translated articles for Microsoft marketing department when bugs resulting from software updates required a response from technical support.

Customer Service Representative at Concentrix (on behalf of ASOS.com)

August 1, 2012 - November 1, 2014

Contacted delivery companies by telephone and e-mail to collect further information for customers. Responsible for answering queries from global network of customers by phone. Responsible for answering queries from German-speaking customers by e-mail. Translated customer escalation correspondence from German into English, and from English into German as required.