Retail Store Manager at Rudsak

Led a high-performing team of 6-8 associates, achieving a 25% year-over-year sales increase and consistently surpassing sales goals by 20% through data-driven coaching and customer engagement strategies. Developed customer retention programs with a 9.1% conversion rate and maintained a 4.6/5 Google Review rating. Directed recruitment, training, and onboarding for 20+ employees, implementing a mentorship program that kept turnover below 15% and boosted engagement. Implemented strategic visual merchandising and refreshed product displays, driving a 20% increase in foot traffic. Used Power BI to optimize stock levels, keeping shrinkage below 1% and ensuring stock availability during promotions. Collaborated across teams to improve operational efficiency and store performance.

Co-founder at Baskets and Blankets

Co-founded and grew a profitable event planning business, specializing in luxury picnics, proposals, and micro-weddings, building a strong Calgary reputation. Led social media and marketing strategy, growing Instagram to 2.8K followers with 10K+ monthly views and a 9.8% engagement rate. Coordinated and executed over 100 events, consistently exceeding client expectations and delivering high-quality experiences.