I am a detail-oriented Training Coordinator and Administrative Professional who thrives in supporting academic and remote learning environments. I excel at coordinating training schedules, maintaining accurate records, supporting eLearning platforms, and preparing training materials while collaborating with faculty, subject matter experts, and cross-functional teams. With strong organizational, communication, and mentoring skills, I bring advanced proficiency in Microsoft Office, virtual training, and higher education platforms. I thrive in cross-functional, fast-paced settings and enjoy designing efficient workflows that improve learner outcomes.

Jessica Bidelman

I am a detail-oriented Training Coordinator and Administrative Professional who thrives in supporting academic and remote learning environments. I excel at coordinating training schedules, maintaining accurate records, supporting eLearning platforms, and preparing training materials while collaborating with faculty, subject matter experts, and cross-functional teams. With strong organizational, communication, and mentoring skills, I bring advanced proficiency in Microsoft Office, virtual training, and higher education platforms. I thrive in cross-functional, fast-paced settings and enjoy designing efficient workflows that improve learner outcomes.

Available to hire

I am a detail-oriented Training Coordinator and Administrative Professional who thrives in supporting academic and remote learning environments. I excel at coordinating training schedules, maintaining accurate records, supporting eLearning platforms, and preparing training materials while collaborating with faculty, subject matter experts, and cross-functional teams.

With strong organizational, communication, and mentoring skills, I bring advanced proficiency in Microsoft Office, virtual training, and higher education platforms. I thrive in cross-functional, fast-paced settings and enjoy designing efficient workflows that improve learner outcomes.

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Skills

Experience Level

Expert

Language

English
Fluent

Work Experience

Teaching Assistant at Campus - Remote
October 1, 2025 - Present
Coordinated office hours and live session assistance. Managed real-time virtual engagement tools during live lectures, addressing participant questions and supporting seamless delivery. Graded student work ensuring timely and consistent feedback. Collaborated with instructors and other stakeholders to align training delivery, timelines and learning objectives on Zoom.
Communications Manager at Sprinklers Inc. - Remote
May 1, 2020 - July 1, 2024
Developed comprehensive SOPs and training manuals for remote onboarding and platform use. Created and published branded visual content using Canva for social media engagement. Organized reports, managed daily invoice batch, audited entries for accuracy. Managed high-volume inbound/outbound communications using Podium, email, and phone. Trained new team members on software, daily workflows, and customer engagement protocols. Used Service Titan and Excel to support reporting, outreach efforts, and workflow tracking.
Graduate Teaching Assistant at Arizona State University – Remote
December 1, 2017 - May 1, 2020
Supported fully remote courses by grading assignments up to 100 papers, leading discussion boards, and offering direct student support. Responded promptly to student inquiries through email and messages and maintained high engagement across digital platforms. Supervised and mentored 10–15 teaching assistants, providing coaching feedback and consistency checks. Collaborated with faculty weekly to align goals and refine online learning delivery and support diverse learners’ needs.

Education

Master of Arts in Sociology at Arizona State University
January 11, 2030 - May 1, 2020
Bachelor of Science in Family & Human Development at Arizona State University
January 11, 2030 - May 1, 2017
Medical Coding & Billing Certificate at Career Step
January 11, 2030 - December 1, 2015
Associate of Arts in Liberal Arts at Crafton Hills College
January 11, 2030 - June 1, 2013

Qualifications

Medical Coding & Billing Certificate
January 11, 2030 - December 1, 2015

Industry Experience

Education, Professional Services, Media & Entertainment, Software & Internet, Other