I'm an experienced Social Media Manager and Executive Assistant with a proven track record in managing social media strategies, customer service operations, and project management. I excel at overseeing audience interactions, content creation, and social media analytics while providing high-level administrative support to executives. I thrive in collaborative environments and am skilled at prioritizing competing demands to deliver high-quality results. I aim to leverage my broad experience in a dynamic role that blends strategic planning with operational excellence, cross-functional collaboration, and a strong commitment to quality assurance and client relationships. I bring a proactive, detail-oriented approach and a passion for helping teams succeed through thoughtful planning and execution.

Eden Pancho

I'm an experienced Social Media Manager and Executive Assistant with a proven track record in managing social media strategies, customer service operations, and project management. I excel at overseeing audience interactions, content creation, and social media analytics while providing high-level administrative support to executives. I thrive in collaborative environments and am skilled at prioritizing competing demands to deliver high-quality results. I aim to leverage my broad experience in a dynamic role that blends strategic planning with operational excellence, cross-functional collaboration, and a strong commitment to quality assurance and client relationships. I bring a proactive, detail-oriented approach and a passion for helping teams succeed through thoughtful planning and execution.

Available to hire

I’m an experienced Social Media Manager and Executive Assistant with a proven track record in managing social media strategies, customer service operations, and project management. I excel at overseeing audience interactions, content creation, and social media analytics while providing high-level administrative support to executives. I thrive in collaborative environments and am skilled at prioritizing competing demands to deliver high-quality results.

I aim to leverage my broad experience in a dynamic role that blends strategic planning with operational excellence, cross-functional collaboration, and a strong commitment to quality assurance and client relationships. I bring a proactive, detail-oriented approach and a passion for helping teams succeed through thoughtful planning and execution.

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Language

Tagalog
Advanced
English
Fluent

Work Experience

Sustainability Project Manager at UCB ZeroWaste
August 1, 2024 - December 1, 2025
Managed day-to-day project execution, including tracking progress, identifying gaps, and ensuring alignment with UCB Zero Waste standards. Coordinated with vendor partners regarding pickups, service issues, recycling capabilities, and waste stream requirements. Led and coordinated zero-waste and sustainability initiatives across multiple client sites.
Social Media Manager / Executive Assistant at FluentPet
March 1, 2020 - June 1, 2024
Oversees interactions with the audience through implementing content strategies on social media platforms. Monitors the company's brand on social media. Manages calendar, travel arrangements, and email for the CEO. Monitored product launches from planning to release.
EA / Quality Control / CS at Alpine Corporation
May 1, 2020 - October 1, 2023
Arrange calendars and files, initiate meetings for the CEO. Review reports and conduct QA on product quality referencing a specified CRM system. Manage tickets in Zendesk and provide customer service.
Project Manager at Delonix BPO
March 1, 2017 - April 1, 2020
Manage clients' projects and delegate tasks. Lead a team to ensure projects are completed.
Project Manager at TatePublishing
March 1, 2014 - January 1, 2017
Track progress of books and coordinate with internal staff for production. Communicate with authors about book updates.
Customer Service Representative at Sprint Convergys Philippines (now Concentrix)
March 1, 2012 - March 1, 2014
Answer calls from customers with product inquiries. Coordinate with supervisors for unresolved issues.
Sales/Collections Representative at Beckett Media (EliGlobal)
February 1, 2010 - March 1, 2012
Call prospects to carry Beckett's publications. Meet sales targets.
Customer Service / Risk Management Analyst at JPMC PeopleSupport
May 1, 2009 - March 1, 2010
Providing accurate and timely information about products, services, and policies. Investigating and resolving customer complaints and issues. Monitoring customer accounts for suspicious or potentially fraudulent activities.
Customer Service / Technical Support at AT&T Sykes Asia (now Foundever)
October 1, 2006 - May 1, 2008
Handling customer questions and concerns via phone. Providing step-by-step guidance for troubleshooting.
Indexer / Abstractor at Innodata
March 1, 2004 - August 1, 2006
Reviewing and analyzing various documents, including academic papers, books, journals, and reports. Assigning relevant keywords to documents to enhance searchability.

Education

Bachelor of Arts: Mass Communication at Silliman University
January 1, 2004 - January 1, 2004

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Education