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Motivated and multilingual Customer Support Agent with over 10 years of experience in delivering exceptional service across diverse industries. I bring a calm, empathetic approach to handling customer inquiries and complaints, consistently ensuring client satisfaction and loyalty. My goal is to support innovation and growth by improving processes and contributing to an outstanding customer experience.…Motivated and multilingual Customer Support Agent with over 10 years of experience in delivering exceptional service across diverse industries. I bring a calm, empathetic approach to handling customer inquiries and complaints, consistently ensuring client satisfaction and loyalty. My goal is to support innovation and growth by improving processes and contributing to an outstanding customer experience.

Eleonora Di Bernardini

Designer, Brand Designer, Graphic Designer, +2

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Motivated and multilingual Customer Support Agent with over 10 years of experience in delivering exceptional service across diverse industries. I bring a calm, empathetic approach to handling customer inquiries and complaints, consistently ensuring client satisfaction and loyalty. My goal is to support innovation and growth by improving processes and contributing to an outstanding customer experience.…Motivated and multilingual Customer Support Agent with over 10 years of experience in delivering exceptional service across diverse industries. I bring a calm, empathetic approach to handling customer inquiries and complaints, consistently ensuring client satisfaction and loyalty. My goal is to support innovation and growth by improving processes and contributing to an outstanding customer experience.

Available to hire

Motivated and multilingual Customer Support Agent with over 10 years of experience in delivering exceptional service across diverse industries. I bring a calm, empathetic approach to handling customer inquiries and complaints, consistently ensuring client satisfaction and loyalty.

My goal is to support innovation and growth by improving processes and contributing to an outstanding customer experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Italian

Fluent

French

Fluent

English

Fluent

Spanish; Castilian

Advanced

Work Experience

Secrétaire - Bureau d'excursions et tourisme at Costa Croisière

December 31, 2010 - December 31, 2010

Organisation des excursions, accueil des Clients, ventes et fidélisation des Clients.

Représentant du Service Client at Fragonard Riviera - Eze Village / Nice

December 31, 2014 - December 31, 2014

Représentant du Service Client, accueil, premier contact avec les Clients, ventes et fidélisation; liaison entre Clients et équipe commerciale; collecte proactive des prévisions des Clients.

Responsable des opérations d'escalades at Inter Cruises

December 31, 2020 - December 31, 2020

Gestion des opérations d’escales - bateaux de croisière; support clients et coordination entre les départements et partenaires.

Responsable Service Client / Gestion des réclamations at Dein Deal

December 31, 2023 - December 31, 2023

Gestion des réclamations clients EN-FR-ES-IT; 'Voix du Client' au sein de l’Entreprise; communication et collaboration quotidienne avec les Clients, les opérations et les ventes; résolution des demandes et retours.

Client Services / Order Management at ORBA Tech

January 1, 2023 - October 29, 2025

Devis, traitement des commandes, gestion des retours, suivis d’expéditions, tâches administratives; gestion du processus de commande jusqu’à l’expédition pour les Clients et filiales assignés.

After-Sales Assistant at ORBATECH

January 1, 2023 - October 29, 2025

Provided timely and professional support to customers and subsidiaries via email and phone; resolved customer complaints and service issues with empathy and attention to detail; maintained accurate records of interactions, returns, and logistics issues; contributed to process improvements by sharing customer insights with management; managed order processing, shipping coordination, and administrative tasks using SAP; collaborated across departments to ensure seamless and satisfactory service delivery.

Customer Service Advisor at DEIN DEAL

January 1, 2023 - January 1, 2023

Handled multilingual customer support via chat, email, and phone in EN, FR, ES, and IT; acted as first point of contact for complaints, resolving issues efficiently and empathetically; documented support cases, customer interactions, and tracked resolution status; identified customer pain points and provided feedback to improve service processes; balanced multiple tasks in a high-volume support environment with a focus on customer satisfaction; collaborated with internal teams to provide accurate information and support problem resolution.

Shore Operations Supervisor at INTERCRUISES

January 1, 2020 - January 1, 2020

Delivered customer support in high-pressure environments for international cruise guests; handled complaints with professionalism, converting negative experiences into positive outcomes; maintained service records and provided logistical and administrative support; liaised with suppliers and resolved last-minute issues such as schedule changes and emergencies.

Customer Service Representative at FRAGONARD RIVIERA

January 1, 2014 - January 1, 2014

Assisted and supported international customers at the front desk and by phone; managed customer inquiries and complaints in multiple languages; ensured high customer satisfaction through service excellence and loyalty-building; supported logistics for group visits and maintained booking records.

Excursion and Tourism Office Secretary at COSTA CROCIERE

January 1, 2010 - January 1, 2010

Provided customer service and resolved inquiries during cruise excursions; maintained excursion booking systems and managed last-minute changes; collaborated with the onboard team to address passenger issues quickly and effectively; documented customer feedback and contributed to continuous service improvement.