Product Coordinator at IGE Education

Conducted large-scale quantitative research analyzing performance metrics, demographic trends, and environmental variables to build a multi-criteria decision-making model. Developed a customizable Python-based scoring and ranking system, supporting data-driven recommendations for client decision-making. Served as the primary communication bridge with stakeholders, delivering insights through bilingual Korean–English interpretation and ensuring alignment between technical analysis and client needs.

Capstone Project: Automation Email Classification System at Scotiabank

Extracted and analyzed 50,000+ financial-service emails from Outlook to support operational efficiency improvements in Scotiabank’s GWO sector. Built a multi-class AI classification pipeline achieving 85% accuracy, contributing directly to process automation and risk-reduction initiatives. Presented system outputs and implementation plan to Scotiabank analysts and stakeholders, receiving approval for deployment. Coordinated cross-functional collaboration by managing team schedules, requirements, and communication across technical and non-technical groups.

Product Management & Prompt Engineering at WeaversBRAIN

Created Jinja2-based prompt and content frameworks for an AI English learning product by analyzing user behavior, motivation patterns, and communication style; improved product quality and customer satisfaction while maintaining strong educational value. Designed and launched an AI-driven user engagement feature that strengthened customer retention and contributed to a 40% revenue increase in 2024. Planned, proposed, and delivered beginner-focused English learning products by identifying user skill gaps and market opportunities, resulting in one of the company’s core offerings.