Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm Elise Gordon, a Customer Support & Digital Experience Specialist who thrives in fast-paced freelance and startup environments. I help teams elevate the customer journey by leveraging clear, empathetic communication, proactive problem solving, and cross-functional collaboration. My experience spans frontline support, content creation, and brand-driven user experiences. I'm highly organized, resilient, and comfortable working independently or as part of a team to deliver accurate results on tight deadlines.…I'm Elise Gordon, a Customer Support & Digital Experience Specialist who thrives in fast-paced freelance and startup environments. I help teams elevate the customer journey by leveraging clear, empathetic communication, proactive problem solving, and cross-functional collaboration. My experience spans frontline support, content creation, and brand-driven user experiences. I'm highly organized, resilient, and comfortable working independently or as part of a team to deliver accurate results on tight deadlines.

Elise Gordon

Content Creator, Copywriter, Brand Designer, +2





I'm Elise Gordon, a Customer Support & Digital Experience Specialist who thrives in fast-paced freelance and startup environments. I help teams elevate the customer journey by leveraging clear, empathetic communication, proactive problem solving, and cross-functional collaboration. My experience spans frontline support, content creation, and brand-driven user experiences. I'm highly organized, resilient, and comfortable working independently or as part of a team to deliver accurate results on tight deadlines.…I'm Elise Gordon, a Customer Support & Digital Experience Specialist who thrives in fast-paced freelance and startup environments. I help teams elevate the customer journey by leveraging clear, empathetic communication, proactive problem solving, and cross-functional collaboration. My experience spans frontline support, content creation, and brand-driven user experiences. I'm highly organized, resilient, and comfortable working independently or as part of a team to deliver accurate results on tight deadlines.

Available to hire

I’m Elise Gordon, a Customer Support & Digital Experience Specialist who thrives in fast-paced freelance and startup environments. I help teams elevate the customer journey by leveraging clear, empathetic communication, proactive problem solving, and cross-functional collaboration.

My experience spans frontline support, content creation, and brand-driven user experiences. I’m highly organized, resilient, and comfortable working independently or as part of a team to deliver accurate results on tight deadlines.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Intermediate

Work Experience

Digital Content & Client Support Specialist at Freelance / Independent Contractor (Remote)

July 1, 2024 - Present

Served as the first point of contact for multiple clients, managed communications via email and messaging platforms, resolved inquiries with empathetic communication, coordinated project details, gathered requirements, identified potential issues, and ensured deliverables stayed on track. Managed multiple accounts in a fast-paced environment, created websites and digital assets focused on user clarity, and improved workflow and onboarding processes.

Content Creator & Creative Collaborator at Prime Creators, Minneapolis, MN

April 1, 2025 - Present

Collaborated with business owners to understand goals, gather information, and improve content strategies based on customer engagement. Communicated with external stakeholders to align on expectations, managed end-to-end production, troubleshoot challenges, and strengthen brand-consumer relationships through content that supports trust and user interaction.

Crew Member at Trader Joe’s, Woodbury, MN

October 1, 2023 - August 31, 2024

Delivered friendly, accurate, and solution-oriented customer support in a high-volume environment. Resolved customer issues by gathering information, understanding needs, and providing clear, helpful responses. Maintained knowledge of inventory and store systems to assist customers efficiently.

Line Cook & Hostess at Punch Pizza, Woodbury, MN

October 1, 2021 - September 30, 2022

Greeted customers, managed orders, and maintained service quality under high pressure with attention to detail, time management, and problem-solving.

Store Manager at Yogurt Lab, Woodbury, MN

June 1, 2020 - January 31, 2021

Managed solo shifts, provided accurate information on ingredients and offerings, and kept operations running smoothly through multitasking, communication, and organization.

Dish Washer / Hostess at Keys Café & Bakery, Woodbury, MN

June 1, 2020 - January 31, 2021

Greeted guests, managed reservations, provided phone support with friendly communication, and supported staff during peak hours to maintain customer experience.