Hi, I’m Elga Margaretah, an enthusiastic e-commerce customer service professional based in Palembang, Indonesia. I have delivered excellent customer support on Shopee and Tokopedia, resolved inquiries quickly, and helped ensure smooth order fulfillment while maintaining a positive customer experience. I’m fluent in English and communicate clearly with customers and team members in fast-paced environments. My background includes hands-on product sales for cameras and creating promotional content for Instagram, TikTok, and marketplace platforms. I’m a motivated, detail-oriented learner who adapts to new systems and workflows, and I’m committed to growing my skills to contribute to my next employer’s success.

Elga Margaretah

Hi, I’m Elga Margaretah, an enthusiastic e-commerce customer service professional based in Palembang, Indonesia. I have delivered excellent customer support on Shopee and Tokopedia, resolved inquiries quickly, and helped ensure smooth order fulfillment while maintaining a positive customer experience. I’m fluent in English and communicate clearly with customers and team members in fast-paced environments. My background includes hands-on product sales for cameras and creating promotional content for Instagram, TikTok, and marketplace platforms. I’m a motivated, detail-oriented learner who adapts to new systems and workflows, and I’m committed to growing my skills to contribute to my next employer’s success.

Available to hire

Hi, I’m Elga Margaretah, an enthusiastic e-commerce customer service professional based in Palembang, Indonesia. I have delivered excellent customer support on Shopee and Tokopedia, resolved inquiries quickly, and helped ensure smooth order fulfillment while maintaining a positive customer experience. I’m fluent in English and communicate clearly with customers and team members in fast-paced environments.

My background includes hands-on product sales for cameras and creating promotional content for Instagram, TikTok, and marketplace platforms. I’m a motivated, detail-oriented learner who adapts to new systems and workflows, and I’m committed to growing my skills to contribute to my next employer’s success.

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Experience Level

Intermediate

Language

English
Advanced
Chinese
Beginner

Work Experience

E-Commerce Customer Service at Shopee & Tokopedia (E-Commerce Platforms) / Self-employed
November 1, 2024 - December 31, 2025
Handled customer inquiries on e-commerce platforms (Shopee, Tokopedia) and chat apps; provided after-sales support including returns, refunds, and exchanges; coordinated with internal teams to ensure smooth order fulfillment; managed order processing, status updates, and delivery follow-ups.
Admin at RZK Camera
September 1, 2021 - June 30, 2023
Sold camera products (DSLR, mirrorless, action cameras and accessories) both online and offline; provided product knowledge and recommendations; created promotional content (photos, videos, reels, stories) for Instagram, TikTok, and marketplace platforms; handled customer inquiries via Shopee, WhatsApp, and social media.

Education

High School at High School No. 1 Pagar Alam
January 1, 2019 - January 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Software & Internet, Consumer Goods