Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Emanuel Ferreira, transitioning from Communications to Software Development. I’m currently pursuing an HDip in Software Development at the National College of Ireland, building frontend skills with HTML, CSS, JavaScript, Tailwind, and Git. I bring over 9 years of experience in customer-facing roles and a strong analytical mindset. I’m eager to apply my soft skills, problem-solving abilities, and hands-on frontend experience to build accessible, user-friendly web applications as part of a dynamic development team.…Hi, I’m Emanuel Ferreira, transitioning from Communications to Software Development. I’m currently pursuing an HDip in Software Development at the National College of Ireland, building frontend skills with HTML, CSS, JavaScript, Tailwind, and Git. I bring over 9 years of experience in customer-facing roles and a strong analytical mindset. I’m eager to apply my soft skills, problem-solving abilities, and hands-on frontend experience to build accessible, user-friendly web applications as part of a dynamic development team.

Emanuel Ferreira

Front-End Developer, Full Stack Developer, Web Developer, +2





Hi, I’m Emanuel Ferreira, transitioning from Communications to Software Development. I’m currently pursuing an HDip in Software Development at the National College of Ireland, building frontend skills with HTML, CSS, JavaScript, Tailwind, and Git. I bring over 9 years of experience in customer-facing roles and a strong analytical mindset. I’m eager to apply my soft skills, problem-solving abilities, and hands-on frontend experience to build accessible, user-friendly web applications as part of a dynamic development team.…Hi, I’m Emanuel Ferreira, transitioning from Communications to Software Development. I’m currently pursuing an HDip in Software Development at the National College of Ireland, building frontend skills with HTML, CSS, JavaScript, Tailwind, and Git. I bring over 9 years of experience in customer-facing roles and a strong analytical mindset. I’m eager to apply my soft skills, problem-solving abilities, and hands-on frontend experience to build accessible, user-friendly web applications as part of a dynamic development team.

Available to hire

Hi, I’m Emanuel Ferreira, transitioning from Communications to Software Development. I’m currently pursuing an HDip in Software Development at the National College of Ireland, building frontend skills with HTML, CSS, JavaScript, Tailwind, and Git. I bring over 9 years of experience in customer-facing roles and a strong analytical mindset.

I’m eager to apply my soft skills, problem-solving abilities, and hands-on frontend experience to build accessible, user-friendly web applications as part of a dynamic development team.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Portuguese

Fluent

Work Experience

Customer Support Specialist at ICOT College Ireland

June 1, 2021 - Present

Bilingual (EN/PT) customer service and support to 200+ international clients monthly; on-boarding, case handling, documentation, and issue resolution; CRM usage to track interactions and maintain workflows; improved response speed and lead handling; collaborated with cross-functional teams; primary point of contact for IE Intercâmbio and mentored 400+ clients.

Content Writer at eSports 360

January 1, 2019 - December 31, 2021

Researched and wrote content about the international eSports scene; produced 150+ SEO-optimised articles; editorial collaboration to ensure accuracy and consistency; adapted content for Brazilian audience; published on high-traffic platforms.

Copywriter at Dowbis

January 1, 2019 - December 31, 2019

Produced long-form content for 5+ products (eBooks, white papers) for lead-generation campaigns; conducted keyword research and applied SEO techniques; created email and SMS copy aligned with brand tone.

Marketing Intern at CELLOS MG

January 1, 2018 - December 31, 2018

Support in marketing activities; contributed to campaigns and content creation across channels.

Marketing Intern at Casa de Carnes Aguiar

January 1, 2016 - December 31, 2017

Assisted marketing and promotional activities for a retail business in Belo Horizonte.

Content Writer (Freelance) at Girls of the Storm

January 1, 2016 - December 31, 2016

Created freelance content for a remote audience, contributing to various projects.

Translator & Subtitler (Freelance) at Best of Web

January 1, 2015 - December 31, 2016

Translated and subtitled content for multimedia and marketing materials.