EF

Emanuel Ferreira

Available to hire

Hi, I’m Emanuel Ferreira, transitioning from Communications to Software Development.

About

Hi, I’m Emanuel Ferreira, transitioning from Communications to Software Development. I’m currently pursuing an HDip in Software Development at the National College of Ireland, building frontend skills with HTML, CSS, JavaScript, Tailwind, and Git. I bring over 9 years of experience in customer-facing roles and a strong analytical mindset.

I’m eager to apply my soft skills, problem-solving abilities, and hands-on frontend experience to build accessible, user-friendly web applications as part of a dynamic development team.

  • 12 years' experience
  • Joined December 2025

Languages

  • PortugueseFluent

Industry experience

  • Software & Internet
  • Education
  • Media & Entertainment
  • Professional Services
  • Other

More experts in Cork, Ireland

Work experience· 8 roles

Customer Support Specialist · ICOT College IrelandJun 2021 – Present · 5 yrs 6 mos

Bilingual (EN/PT) customer service and support to 200+ international clients monthly; on-boarding, case handling, documentation, and issue resolution; CRM usage to track interactions and maintain workflows; improved response speed and lead handling; collaborated with cross-functional teams; primary point of contact for IE Intercâmbio and mentored 400+ clients.

Copywriter · DowbisJan 2019 – Dec 2019 · 1 yr

Produced long-form content for 5+ products (eBooks, white papers) for lead-generation campaigns; conducted keyword research and applied SEO techniques; created email and SMS copy aligned with brand tone.

Content Writer · eSports 360Jan 2019 – Dec 2021 · 3 yrs

Researched and wrote content about the international eSports scene; produced 150+ SEO-optimised articles; editorial collaboration to ensure accuracy and consistency; adapted content for Brazilian audience; published on high-traffic platforms.

Marketing Intern · CELLOS MGJan 2018 – Dec 2018 · 1 yr
Content Writer (Freelance) · Girls of the StormJan 2016 – Dec 2016 · 1 yr
Marketing Intern · Casa de Carnes AguiarJan 2016 – Dec 2017 · 2 yrs
Translator & Subtitler (Freelance) · Best of WebJan 2015 – Dec 2016 · 2 yrs
Proofreader & Layout Designer · IdeiaBHJan 2014 – Dec 2014 · 1 yr

Education

Higher Diploma in Science in Computing (Software Development) · National College of Ireland2025
Specialisation in Fullstack Development · Rocketseat2025
Bachelor’s Degree in Advertising and Marketing Communications · Centro Universitário Una, Brazil2015 – 2019
Bachelor’s Degree in Languages and Literature · Universidade Federal de Minas Gerais, Brazil2011 – 2014

Certifications and awards

JavaScript Complete Grandmaster2030 – 2025
Web Development (HTML5 + CSS3)2030 – 2025
Git and GitHub Basics2030 – 2025
Best Paper in Industry Track - SBGames 20202020

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