Em Matchette

● Expertly managed all reservations in Resy and waitlists on WaitWhile, while adjusting in real time to maximize table usage and turnover with a fast guest rotation ● Efficiently sat guests, rotated tables, and delivered warm, welcoming, and holiday-spirited greetings, ensuring every guest’s Miracle experience started on a positive note ● Assisted in the quick flipping of tables, bussing and cleaning when needed to aid servers and bartenders ● Coordinated guest arrivals, walk-ins, and reservations seamlessly, while keeping the waitlist moving and communicating clearly with both guests and staff ● Resolved seating challenges quickly, keeping service running smoothly and guests satisfied, even under pressure

● Managed all technical and scheduling logistics for a 60 show season (15 shows performing in repertory every three weeks over 5 venues ranging from black box to a semi outdoor pavilion, in addition to one acts and class presentations) ● Facilitated the flow of information and activity alignment among production departments and between production staff and design teams, directors, stage managers, and other departments ● Led production meetings including facilitating communication, prioritizing, and scheduling production work during the build, load-in, tech, shows, and load-out ● Managed production calendars and schedules, ensuring timelines are communicated and stay on track

● Oversaw the preparation and performance of live theatre productions from casting to show every three weeks ● Collaborated with designers, choreographers, musicians, and other production personnel ● Created and adhered to a rehearsal schedule ● Maintained communication with the stage manager and design teams ● Ensured all productions meet high artistic standards and meet deadlines