Hi, I’m Maynard J. I have 7 years of experience as an IT specialist with strong customer service skills, and over 5 years in digital marketing and social media management. I enjoy the variety these roles bring every day and I’m always looking for ways to learn and grow. I’ve worked across different industries, which has sharpened both my technical and creative abilities and helped me develop a proactive, solutions-focused mindset. I’m eager to join a team where I can contribute my experience and energy as a Social Media Manager and Virtual Assistant, while continuing to develop my skills with tools like DV360, Canva, Google Studio, and related platforms.

Maynard J.

Hi, I’m Maynard J. I have 7 years of experience as an IT specialist with strong customer service skills, and over 5 years in digital marketing and social media management. I enjoy the variety these roles bring every day and I’m always looking for ways to learn and grow. I’ve worked across different industries, which has sharpened both my technical and creative abilities and helped me develop a proactive, solutions-focused mindset. I’m eager to join a team where I can contribute my experience and energy as a Social Media Manager and Virtual Assistant, while continuing to develop my skills with tools like DV360, Canva, Google Studio, and related platforms.

Available to hire

Hi, I’m Maynard J. I have 7 years of experience as an IT specialist with strong customer service skills, and over 5 years in digital marketing and social media management. I enjoy the variety these roles bring every day and I’m always looking for ways to learn and grow. I’ve worked across different industries, which has sharpened both my technical and creative abilities and helped me develop a proactive, solutions-focused mindset.

I’m eager to join a team where I can contribute my experience and energy as a Social Media Manager and Virtual Assistant, while continuing to develop my skills with tools like DV360, Canva, Google Studio, and related platforms.

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Language

English
Fluent
Tagalog
Fluent

Work Experience

IT Help Desk at IBM
December 1, 2015 - August 1, 2017
Provided frontline IT support to internal staff, resolved hardware and software issues, and conducted troubleshooting via phone, chat, and email.
Operational Technical Support Tier II at Telus Philippines
January 1, 2018 - August 1, 2019
Delivered advanced technical assistance, diagnosed and resolved issues, guided customers through troubleshooting steps, and escalated complex cases when needed.
Customer Support Senior Associate at Google Operations Center
September 1, 2019 - May 1, 2022
Managed customer support operations for campaign-related issues, identified discrepancies, and provided troubleshooting via email, chat, and phone.
Virtual Assistant / Social Media Manager at Independent / Freelance
September 1, 2019 - Present
Created engaging social media content aligned with client branding, managed posting schedules, engaged audiences to drive growth, and provided remote support using DV360, Studio, Canva, and Google Web Designer.

Education

BS Information and Technology at Colegio de San Juan de Letran
June 16, 2010 - April 28, 2014
Bachelor of Science in Information Technology at Colegio de San Juan de Letran
January 1, 2010 - January 1, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Other, Software & Internet, Telecommunications, Professional Services, Media & Entertainment