I'm Enissa Ciper, a friendly and organized professional with strong communication skills and a passion for delivering excellent customer service. I enjoy greeting clients warmly, handling inquiries professionally, and keeping front desk operations running smoothly. I'm adept at multitasking, scheduling, and creating welcoming environments. I thrive supporting both customers and teammates with a positive, professional attitude, and I look forward to contributing to a collaborative team.…

Enissa Ciper

I'm Enissa Ciper, a friendly and organized professional with strong communication skills and a passion for delivering excellent customer service. I enjoy greeting clients warmly, handling inquiries professionally, and keeping front desk operations running smoothly. I'm adept at multitasking, scheduling, and creating welcoming environments. I thrive supporting both customers and teammates with a positive, professional attitude, and I look forward to contributing to a collaborative team.…

Available to hire

I’m Enissa Ciper, a friendly and organized professional with strong communication skills and a passion for delivering excellent customer service. I enjoy greeting clients warmly, handling inquiries professionally, and keeping front desk operations running smoothly.

I’m adept at multitasking, scheduling, and creating welcoming environments. I thrive supporting both customers and teammates with a positive, professional attitude, and I look forward to contributing to a collaborative team.

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Work Experience

Social Media Content Creator at Indigo Books
December 1, 2025 - Present
Generated creative ideas for original content tailored to specific audiences, promotions, products or releases. Created content for Facebook, Instagram, and TikTok. Produced and managed digital content to increase reach and traffic on social accounts. Edited images using Adobe Photoshop and created illustrations with Adobe Illustrator. Adhered to diverse tone and style specs per project. Spearheaded collaborations with writers and authors for promotional events and book readings.
Customer Experience Representative at Indigo Books
October 1, 2025 - Present
Demonstrated excellent verbal and written communication to effectively interact with customers. Resolved inquiries and complaints in a timely and kind manner. Maintained knowledge of company products to provide helpful suggestions and recommendations. Generated reports on customer feedback to measure service effectiveness. Assisted management with training new employees on proper phone etiquette and protocols. Processed orders, returns, and exchanges in an accurate and efficient manner. Responded quickly to meet customer needs and resolve problems.

Education

Bachelor of Arts (B.A.) in Graphic Design at Algonquin College
January 11, 2030 - May 29, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Retail, Education, Professional Services