Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm Milisha Patel, a Senior Product Designer with 8+ years designing enterprise SaaS across finance, government, and public services. I translate complex technical requirements into intuitive experiences for admin tools, identity systems, and compliance-heavy products, guiding teams from concept through execution. I’ve built design systems, mentored emerging designers, and led cross-functional teams to ship features that balance security, usability, and business goals. I thrive at the intersection of user-centered design and scalable architecture, turning ambiguity into actionable roadmaps and measurable outcomes.…I'm Milisha Patel, a Senior Product Designer with 8+ years designing enterprise SaaS across finance, government, and public services. I translate complex technical requirements into intuitive experiences for admin tools, identity systems, and compliance-heavy products, guiding teams from concept through execution. I’ve built design systems, mentored emerging designers, and led cross-functional teams to ship features that balance security, usability, and business goals. I thrive at the intersection of user-centered design and scalable architecture, turning ambiguity into actionable roadmaps and measurable outcomes.

Milisha Patel

Product Designer, UX Designer, UI Designer, +3





I'm Milisha Patel, a Senior Product Designer with 8+ years designing enterprise SaaS across finance, government, and public services. I translate complex technical requirements into intuitive experiences for admin tools, identity systems, and compliance-heavy products, guiding teams from concept through execution. I’ve built design systems, mentored emerging designers, and led cross-functional teams to ship features that balance security, usability, and business goals. I thrive at the intersection of user-centered design and scalable architecture, turning ambiguity into actionable roadmaps and measurable outcomes.…I'm Milisha Patel, a Senior Product Designer with 8+ years designing enterprise SaaS across finance, government, and public services. I translate complex technical requirements into intuitive experiences for admin tools, identity systems, and compliance-heavy products, guiding teams from concept through execution. I’ve built design systems, mentored emerging designers, and led cross-functional teams to ship features that balance security, usability, and business goals. I thrive at the intersection of user-centered design and scalable architecture, turning ambiguity into actionable roadmaps and measurable outcomes.

Available to hire

I’m Milisha Patel, a Senior Product Designer with 8+ years designing enterprise SaaS across finance, government, and public services. I translate complex technical requirements into intuitive experiences for admin tools, identity systems, and compliance-heavy products, guiding teams from concept through execution.

I’ve built design systems, mentored emerging designers, and led cross-functional teams to ship features that balance security, usability, and business goals. I thrive at the intersection of user-centered design and scalable architecture, turning ambiguity into actionable roadmaps and measurable outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Senior Product Designer at People First Bank (Formerly People's Choice Credit Union)

October 1, 2024 - October 1, 2024

Led product design for digital banking platforms serving 730K+ members across 23 assets. Built the bank's first design system — a component library with 50+ reusable patterns and WCAG 2.1 AA guidelines used across mobile app, portal, and website, enabling three product teams to ship consistently. Led Open Banking (CDR) design, translating Consumer Data Right regulations into data-sharing controls with consent flows and security notifications to balance compliance with user trust. Redesigned retirement journey flows and conducted usability testing with members, driving improvements in conversions. Collaborated with product managers and engineers in an agile environment to ship features iteratively, presenting design strategy monthly to the C-suite to align on product roadmaps.

Senior Product Designer at Mercer Super

January 1, 2025 - October 28, 2025

Sole designer across Advisor Portal, Member Portal, and mobile apps serving 1M+ superannuation members. Led authentication design (SSO and MFA) with security and engineering teams to balance AISIC/Austrac compliance with a seamless login experience. Created end-to-end Advisor Portal concepts and high-fidelity designs, enabling efficient account management and secure data handling. Collaborated with product managers and engineers in an agile environment to ship features, and mentored two designers through weekly critiques to grow craft and design thinking.

Mentor/Design Mentor at Independent

January 1, 2024 - October 28, 2025

Mentor graduated designers and international students entering the Australian design industry, providing portfolio feedback, career guidance, and industry insights to support their professional development.

Service Designer at Breaker & Flint

February 1, 2022 - February 1, 2022

Led service design for government clients including Victorian Government and Macquarie University. Facilitated executive workshops across Victorian Government departments to map current-state operations and define future operating models, synthesizing insights from 20+ stakeholder interviews into actionable transformation roadmaps.

Experience Designer at City of Melbourne

April 1, 2021 - April 1, 2021

Designed citizen-facing experiences across COTS enterprise platforms and smart city initiatives. Led user research and usability testing for public-facing solutions, and conducted interviews with diverse community members to understand needs and validate design decisions before development.

Product Designer at Jean Hailes

February 1, 2020 - February 1, 2020

Designed mental health digital toolkit for CALD women from refugee backgrounds. Conducted inclusive research with community groups and health workers to understand cultural needs and digital literacy barriers, translating insights into accessible interfaces that support mental wellbeing and service navigation.

Experience Designer at ICARUS

July 1, 2018 - July 1, 2018

Supported multidisciplinary teams across branding, product design, and digital projects.

Experience Designer at Yoke

May 1, 2019 - May 1, 2019

Designed digital experiences for media, lifestyle, and major brand clients.