Skills
Experience Level
Expert
Expert
Work Experience
Advisor 2 - Technical Support at VXI Global Philippines
January 1, 2022 - December 31, 2024Provided technical support for Comcast Xfinity Mobile; assisted with setting up new devices, porting phone numbers from other carriers, and navigating CRM systems to resolve customer issues; delivered quality customer service and maintained CRM records.
Advisor 1 - Network Engineer Technical Support at Concentrix Philippines
January 1, 2024 - December 31, 2025Bug reporting: Collaborated with R&D and Engineering teams to report, reproduce, and validate product bugs or software defects. Performed port forwarding / setup of new internet and Wi-Fi; provided customer satisfaction.
Advisor 1 Network Engineer Technical Support at Concentrix Philippines
January 1, 2024 - December 31, 2025Bug Reporting: Collaborated with R&D and Engineering to report, reproduce, and validate product bugs or software defects; port forwarding / setting up new internet and Wi-Fi; provided customer satisfaction
Education
Bachelor of Arts in Psychology at Ramon Magsaysay Memorial College, General Santos City
January 1, 2020 - January 1, 2022Qualifications
Industry Experience
Professional Services, Telecommunications, Software & Internet, Media & Entertainment
Skills
Experience Level
Expert
Expert
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