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I am a dedicated team player who believes in making things happen in the best possible way. I’m pro-active, friendly, responsible and eager to learn, with a can-do attitude and a sharp eye for detail. I enjoy collaborating with others and value feedback as a path to continuous improvement. I aim to use my time productively by learning new skills and delivering great results, especially through organized solutions, event coordination, productivity skills and through my coaching experience.…I am a dedicated team player who believes in making things happen in the best possible way. I’m pro-active, friendly, responsible and eager to learn, with a can-do attitude and a sharp eye for detail. I enjoy collaborating with others and value feedback as a path to continuous improvement. I aim to use my time productively by learning new skills and delivering great results, especially through organized solutions, event coordination, productivity skills and through my coaching experience.

Raquel Lisboa Silva

Content Creator, Content Designer, Content Producer, +2

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I am a dedicated team player who believes in making things happen in the best possible way. I’m pro-active, friendly, responsible and eager to learn, with a can-do attitude and a sharp eye for detail. I enjoy collaborating with others and value feedback as a path to continuous improvement. I aim to use my time productively by learning new skills and delivering great results, especially through organized solutions, event coordination, productivity skills and through my coaching experience.…I am a dedicated team player who believes in making things happen in the best possible way. I’m pro-active, friendly, responsible and eager to learn, with a can-do attitude and a sharp eye for detail. I enjoy collaborating with others and value feedback as a path to continuous improvement. I aim to use my time productively by learning new skills and delivering great results, especially through organized solutions, event coordination, productivity skills and through my coaching experience.

Available to hire

I am a dedicated team player who believes in making things happen in the best possible way. I’m pro-active, friendly, responsible and eager to learn, with a can-do attitude and a sharp eye for detail. I enjoy collaborating with others and value feedback as a path to continuous improvement.

I aim to use my time productively by learning new skills and delivering great results, especially through organized solutions, event coordination, productivity skills and through my coaching experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Portuguese

Fluent

English

Advanced

German

Beginner

Work Experience

Learning Coordinator at L'Oréal

October 1, 2016 - June 1, 2017

Supported business unit learning needs by implementing learning solutions; diagnosed and designed development plans; coordinated learning events and meetings; created program materials; partnered with external providers; utilized learning tools and data systems; tracked learning impact and budgets; onboarded new joiners and facilitated system inductions.

Receptionist / HR Administrator at L'Oréal

February 1, 2015 - October 1, 2016

Answered and directed calls, greeted guests, and supported office operations; assisted HR tasks including SAP LPOs, onboarding and recruitment coordination; maintained confidential records and contributed to process improvements; supported office administration and facilities.

Receptionist and Travel Coordinator at adidas group

January 1, 2013 - February 1, 2015

Managed daily reception duties and showroom setup; handled business travel arrangements per Global Travel Policy; maintained travel records, supported employee events, and ensured effective internal communications; managed travel documentation (Skyward, CWT profiles).

Sales Associate at adidas group

December 1, 2011 - January 1, 2013

Responsible for sales targets, stock control, visual merchandising, cashier duties, and customer service.

Administrative Assistant and Travel Agent at Valeverde Turismo

May 1, 2010 - November 1, 2011

Organized tours and events, prepared budgets, issued air tickets using agency portals, sold regional/international packages, and delivered customer service.

Regional Tour Guide at Valeverde Turismo

July 1, 2008 - October 1, 2011

Supervised groups on trips in the Para region (Amazon), represented the company at fairs and congresses, and provided customer service.

Executive Operational and Travel Agent - Business Center at Valeverde Turismo

July 1, 2009 - March 1, 2010

Negotiated transport, accommodation and restaurant rates; organized marketing of conference packages; issued and sold regional and national tours; provided customer service.

Trainee Receptionist at Hotel Crowne Plaza Belém

January 1, 2008 - July 1, 2008

Organized reception area; proper filling of documents; meeting and greeting guests; ensured timely check-in/check-out using hotel management system.

Learning Coordinator at L’Oréal

October 1, 2016 - June 1, 2017

Support Business Unit learning needs by implementing learning solutions; diagnose, design and roll-out development plans; coordinate learning events and meetings (planning, logistic and administration); create program materials (cards, games, presentation, poster, facilitator guide, etc.); contribute to partnerships with external providers/consultants/trainers; use learning processes and tools (My Learning portal, Carol CV, ALLHR, Klaxoon Box, MOOCs Coursera, Formetris); maintain and update data in learning systems; use internal data and metrics to drive learning activity and measure impact; raise LPOs in SAP; track learning budgets and expenses; communicate locally about learning offers; track new joiners’ learning programs and integration; organize inductions and training on L’Oréal systems and processes.

Receptionist / HR Administrator at L’Oréal

February 1, 2015 - October 1, 2016

Reception duties: answer and route calls; greet guests; manage office support staff; coordinate express mail; order coffee, stationery and supplies; track lunch attendance for canteen and report to accounts; update telephone directory; oversee office maintenance; provide backup support to personal assistants; manage meeting room bookings. Administrator duties: LPO management in SAP; update vacation trackers; coordinate sports and healthcare benefits; onboard new employees and conduct HR introductions; assist in coordinating recruiting activities and new hire orientation; maintain accurate staff lists and confidential HR information; support continuous improvement initiatives.

Administrative Assistant and Travel Agent

May 1, 2010 - November 1, 2011

Organizing tours and events; budgeting; issuing air tickets via airline portals; selling regional, national and international packages; customer service.

Regional Tour Guide

July 1, 2008 - October 1, 2011

Supervising groups on trips in the Para region of the Amazon; representing at fairs and congresses; delivering customer service.