Hi, I'm Sebastian Helton, a passionate UX Designer based in San Antonio, Texas. I specialize in creating user-friendly and effective designs that help businesses grow and provide outstanding user experiences. With a background in applied computer science and a Google UX Design Certificate, I enjoy working on diverse projects from pet food delivery apps to indie rock merch sites. I believe in the power of empathy and thorough user research to inform my design decisions. Whether it's wireframing, prototyping, or usability testing, my goal is always to design interfaces that feel natural and delightful to use. I'm excited to continue growing as a designer and to contribute creative solutions to meaningful projects.…

Sebastian Helton

Hi, I'm Sebastian Helton, a passionate UX Designer based in San Antonio, Texas. I specialize in creating user-friendly and effective designs that help businesses grow and provide outstanding user experiences. With a background in applied computer science and a Google UX Design Certificate, I enjoy working on diverse projects from pet food delivery apps to indie rock merch sites. I believe in the power of empathy and thorough user research to inform my design decisions. Whether it's wireframing, prototyping, or usability testing, my goal is always to design interfaces that feel natural and delightful to use. I'm excited to continue growing as a designer and to contribute creative solutions to meaningful projects.…

Available to hire

Hi, I’m Sebastian Helton, a passionate UX Designer based in San Antonio, Texas. I specialize in creating user-friendly and effective designs that help businesses grow and provide outstanding user experiences. With a background in applied computer science and a Google UX Design Certificate, I enjoy working on diverse projects from pet food delivery apps to indie rock merch sites.

I believe in the power of empathy and thorough user research to inform my design decisions. Whether it’s wireframing, prototyping, or usability testing, my goal is always to design interfaces that feel natural and delightful to use. I’m excited to continue growing as a designer and to contribute creative solutions to meaningful projects.

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Skills

Experience Level

Adobe XD
Expert
Figma
Expert

Language

English
Fluent

Work Experience

Member Care Representative IV, Private Client at Nationwide Insurance
February 1, 2023 - Present
Scheduled and completed follow-ups for callers with complex issues requiring collaboration with underwriting or accounting. Managed inbound email queues to meet SLA expectations and provided follow-ups to agents. Maintained clear division of responsibilities between agents, customer service, and underwriting. Explained coverages and claims tactfully to alleviate caller anxiety without misrepresenting or denying coverage. Authorized claims payments per company policies. Coordinated emergency services and temporary accommodations for members. Acted as liaison between underwriting, agents, and policyholders via email and phone communications. Focused on first-time final contacts with self-help guidance and probing for additional issues. Provided contract excerpts for agents defining coverages and exclusions.
Multiline Claims Associate at Nationwide Insurance
February 1, 2023 - July 14, 2025
Insurance Service Professional at Nationwide Insurance
February 1, 2020 - July 14, 2025

Education

Applied Computer Science at Northwest Vista College
August 20, 2010 - June 1, 2012

Qualifications

Google Online Marketing and E-Commerce Certificate
January 25, 2024 - August 26, 2024
https://coursera.org/verify/professional-cert/BZM3Q35QF5TQ
Google UX Design Certificate
February 16, 2023 - August 16, 2023
https://coursera.org/verify/professional-cert/YLEEFQS3QECM

Industry Experience

Financial Services, Professional Services, Software & Internet, Retail
    paper PetFood Delivery - Mobile App
    The Product A pet food delivery app that will let users screen foods for harmful ingredients, learn more about how foods affect their pets, which is focused on serving owners with pets who have dietary restrictions and health conditions. Project Duration 02/2023 - 07/2023, Role: Product Designer Duties: User Research, Wireframing, Prototyping, Testing The Challenge Owners of pets with diet restrictions need an easy way to screen food products and avoid certain ingredients because doing the research is time consuming. The Goal Our pet food delivery app will let users screen foods for key ingredients by letting users enter their pet's health information.…
    paper Indie Rock Merch Shop - Responsive Website
    The product: This project aims to serve product managers and independent rock artists who use the web to customize and sell their merchandise. Project duration: 08/14/2023 – 09/25/2023 Role: UX Designer Responsibilities: User research, wireframing, interaction design, visual design, usability studies. The problem: As a product manager, or an independent music artist selling merch online, there is a need for a way to create unique products that speak to their fanbase The goal: Our website will let users create unique products beyond which will directly serve product managers and indie rock artists who customize and sell merch online by partnering them with local fine artists in their area. We will measure effectiveness by qualitative research.…
    paper Resolve - App and Companion Webapp
    This case study is an exercise in contextual use. This is the idea that designs should consider where the user is most likely engaging with your app, and if that context is entirely different while using the webapp. In this case, the app is deemed to be most likely used in real-time, with no need to be connected to the internet. The webapp is most likely to be used during downtime, when the user is likely accessing the internet looking for ways to solve their issue.…