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I am a hard-working and imaginative storyteller with a keen eye for detail, skilled in producing clear, engaging content for a range of audiences. I’m comfortable meeting deadlines, welcoming feedback, and thriving as part of a creative team, with a track record of turning research into accessible, creative content.…

Florence Nicholson-Lailey Somerset

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I am a hard-working and imaginative storyteller with a keen eye for detail, skilled in producing clear, engaging content for a range of audiences. I’m comfortable meeting deadlines, welcoming feedback, and thriving as part of a creative team, with a track record of turning research into accessible, creative content.…

Available to hire

I am a hard-working and imaginative storyteller with a keen eye for detail, skilled in producing clear, engaging content for a range of audiences.

I’m comfortable meeting deadlines, welcoming feedback, and thriving as part of a creative team, with a track record of turning research into accessible, creative content.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service Advisor at Cosyfeet Ltd.

September 1, 2016 - November 23, 2025

Answering phones, emails and live chats (usually all at the same time!). Summarising complex product information for customers, and then recommending specialist footwear based on their medical needs. Resolving conflicts and building customer relationships. Maintaining and updating databases.