Available to hire
I am a dedicated software developer and system support engineer with extensive experience in application development, system integration, and technical support across various industries. I enjoy streamlining workflows and automating business processes using a variety of technologies including Python, Power Automate, and Dynamics 365. With a strong background in IT and a passion for problem-solving, I strive to deliver efficient and quality solutions that enhance operational performance.
Throughout my career, I have been involved in diverse projects ranging from weapon simulation system integration for military training to customer service team leadership in a banking environment. I am always eager to learn new technologies and improve my skills to contribute effectively to my team and organization.
Skills
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
Work Experience
Sr. System Support Engineer at Gulf Extrusions / Alghurair Group
October 1, 2018 - PresentCustom Application Development: Liase with 3rd party vendors and suppliers to ensure efficient asset management & external suppliers and clearly communicate technical issues. Application Knowledge: In-depth understanding of the higher education industry applications (vendor based and in-house developed) being supported, including their functionality, architecture, and integration points. Leveraged Microsoft Power Automate, Power Apps, and Power BI to streamline workflows, automate business processes, and enhance data analysis. Integrated CRM systems, including Dynamics 365, to support operational efficiency. Designed and implemented automated workflows using Power Automate for seamless integration with SAP, Dynamics 365, SharePoint, and custom databases. Configured custom connectors and APIs to facilitate process automation across enterprise platforms. Enhanced project delivery and product quality by integrating test planning, execution, and defect management processes across multiple
System Weapons Simulation Engineer at Cubic Global Defense
September 30, 2018 - July 21, 2025Collaborated with managers to determine the role of IT systems in the organization, leading the integration of weapon simulation systems for training with firearms such as M4, M16, Cracal, Kalashnikov, and M2, establishing a unified robust platform using Python and C++. Developed and implemented strategies to enhance functionality and interactivity of existing weapon simulators for military firearms training. Managed installation, configuration, and customization of new simulation systems to meet specific military training needs. Led comprehensive quality assurance testing to ensure accuracy, reliability, and performance of simulators before training sessions. Conducted extensive system validation to ensure technical compliance and proper functionality before deployment. Provided end-user training and support, including development of instructional manuals and troubleshooting guides for military personnel.
Technical Support at Louzan Group
October 31, 2017 - July 21, 2025Provided Level 1 and Level 2 technical support by diagnosing and resolving software, hardware, and network issues, minimizing downtime for end users. Conducted system checks and implemented security protocols to safeguard user data and maintain system reliability. Monitored and optimized server and application performance to improve efficiency and uptime. Assisted end users with technical queries, conducted training sessions, and created documentation to enhance technical knowledge. Streamlined repetitive support tasks through automation to reduce resolution times and increase support team productivity. Collaborated with cross-functional teams including network engineers and developers to address escalated complex technical issues.
Quality Control at ALWASEET Magazin
July 31, 2016 - July 21, 2025Conducted comprehensive inspections of incoming and outgoing products to ensure alignment with established quality standards and specifications, safeguarding product integrity before distribution. Oversaw distribution processes to ensure compliance with safety, quality, and regulatory standards throughout the supply chain. Executed regular product testing to detect defects or inconsistencies and implemented corrective measures promptly. Maintained detailed records of inspections, test results, and incidents, generating periodic quality performance reports. Ensured all distribution activities adhered to industry standards, company policies, and regulatory requirements, mitigating risks and ensuring product safety.
Senior Sales Executive at Al Bassam International Factories L.L.C
December 31, 2014 - July 21, 2025Promoted and sold a range of products including water tanks and roadblocks, aligning product knowledge with customer needs to deliver tailored solutions. Explained product features, benefits, and distinctions between various models empowering customers to make informed purchasing decisions. Consistently achieved and exceeded monthly sales targets of 250,000 by implementing effective sales strategies and leveraging customer relationship management. Delivered exceptional customer service to foster satisfaction and loyalty through personalized support and long-term relationship building.
Customer Service Team Lead at ADIB
August 31, 2013 - July 21, 2025Provided exceptional customer service by addressing inquiries and concerns promptly and professionally, ensuring alignment with bank policies. Supervised and guided the customer service team to achieve performance targets, fostering a culture of excellence and ensuring high customer satisfaction. Promoted and sold banking products and services by effectively identifying customer needs and recommending tailored solutions. Applied strong mathematical and analytical skills to support customer transactions, ensuring accuracy and resolving issues effectively. Monitored team performance and delivered coaching and feedback to improve service quality and meet customer satisfaction goals.
Sr. System Support Engineer at Gulf Extrusions / Alghurair Group
October 1, 2018 - PresentLiaised with third-party vendors and suppliers to ensure efficient asset management and clear communication of technical issues. Gained in-depth understanding of higher education industry applications, including vendor-based and in-house developed software. Leveraged Microsoft Power Automate, Power Apps, and Power BI to streamline workflows, automate business processes, and enhance data analysis. Designed and implemented automated workflows integrating SAP, Dynamics 365, SharePoint, and custom databases. Enhanced QA processes and project delivery by integrating test planning, execution, and defect management. Ensured smooth functioning of IT services by resolving requests within set timelines and adhering to IT policies. Conducted system integration and rigorous end-to-end testing with ERP systems. Automated routine tasks through scripting in Python, PowerShell, and Bash. Demonstrated strong troubleshooting and database management skills.
System Weapons Simulation Engineer at Cubic Global Defense
September 30, 2018 - July 21, 2025Led integration and development of weapon simulation systems for military firearms training, collaborating with managers to align IT systems with organizational goals. Developed and enhanced simulation software using Python and C++, improving interactivity and functionality. Oversaw installation, configuration, and customization of simulation systems tailored to military training needs. Conducted comprehensive quality assurance testing to ensure accuracy, reliability, and performance of simulators. Validated system compliance with technical requirements before deployment. Provided end-user training and created detailed manuals and troubleshooting guides for military personnel.
Technical Support at Louzan Group
October 31, 2017 - July 21, 2025Provided level 1 and level 2 technical support by diagnosing and resolving software, hardware, and network issues. Conducted system checks and implemented security protocols to protect user data and maintain system reliability. Monitored and optimized system performance including server and application configurations. Assisted end users with technical queries, conducted training sessions, and created documentation to enhance system usage. Streamlined repetitive support tasks through automation, improving resolution times and support team productivity. Collaborated with network engineers and developers to resolve complex technical issues.
Quality Control at ALWASEET Magazin
July 31, 2016 - July 21, 2025Conducted comprehensive inspections on incoming and outgoing products to ensure compliance with quality standards. Monitored distribution processes to maintain safety, quality, and regulatory compliance. Performed regular product testing to identify defects and implemented corrective measures. Maintained detailed documentation and reports of inspections and non-conformance incidents. Ensured all distribution activities adhered to industry standards and company policies to mitigate risk and ensure product safety.
Senior Sales Executive at Al Bassam International Factories L.L.C
December 31, 2014 - July 21, 2025Promoted and sold various products including water tanks and roadblocks by aligning product knowledge with customer needs. Delivered detailed product presentations explaining features and benefits to empower customer purchasing decisions. Consistently exceeded monthly sales targets through effective strategies and customer relationship management. Provided exceptional customer service fostering satisfaction and long-term loyalty.
Customer Service Team Lead at ADIB
August 31, 2013 - July 21, 2025Delivered high-level customer service by addressing inquiries promptly and professionally. Supervised and guided the customer service team to meet performance targets and maintain a culture of excellence. Promoted banking products and services by effectively identifying customer needs and offering tailored solutions. Applied analytical skills to support accurate customer transactions and resolve issues. Monitored team performance and provided coaching to improve service quality and customer satisfaction.
Sr. System Support Engineer at Gulf Extrusions / Alghurair Group
October 1, 2018 - PresentCustom Application Development: Liase with 3rd party vendors and suppliers to ensure efficient asset management & external suppliers and clearly communicate technical issues. Application Knowledge: In-depth understanding of higher education industry applications including functionality, architecture, and integration points. Microsoft Power Tools Expertise: Leveraged Microsoft Power Automate, Power Apps, and Power BI to streamline workflows, automate business processes, and enhance data analysis. Integrated CRM systems including Dynamics 365 for operational efficiency. ERP and SAP Integration: Designed and implemented automated workflows using Power Automate for seamless integration with SAP, Dynamics 365, SharePoint, and custom databases. QA Process Improvement: Enhanced project delivery and product quality by integrating test planning, execution, and defect management processes across multiple projects. Daily Operations: Ensured smooth IT services functioning, timely issue resolution,
System Weapons Simulation Engineer at Cubic Global Defense
September 30, 2018 - July 21, 2025Weapon Simulation System Integration and Development: Led the integration of weapon simulation systems for military firearms training using Python and C++. Developed strategies to enhance simulator functionality and interactivity. Installed, configured, and customized simulation systems for training needs. Led comprehensive QA testing to ensure accuracy, reliability, and performance of weapon simulators. Validated system technical compliance before deployment. Trained military personnel with manuals and troubleshooting guides for simulator operation.
Technical Support at Louzan Group
October 31, 2017 - July 21, 2025Provided Level 1 and Level 2 technical support resolving software, hardware, and network issues with minimal downtime. Conducted system checks and implemented security protocols. Optimized server and application performance. Assisted end users with technical queries, trainings, and documentation. Automated repetitive support tasks to improve team productivity. Collaborated cross-functionally to resolve complex issues.
Quality Control at ALWASEET Magazin
July 31, 2016 - July 21, 2025Conducted product inspections to ensure quality standards before distribution. Monitored distribution for compliance with safety and regulatory standards. Executed product testing and implemented corrective actions. Maintained documentation of inspections and quality performance reports. Ensured alignment with industry standards and company policies.
Senior Sales Executive at Al Bassam International Factories L.L.C
December 31, 2014 - July 21, 2025Promoted and sold products such as water tanks and roadblocks. Explained product features to empower purchasing decisions. Achieved and exceeded monthly sales targets through effective strategies and customer relationship management. Delivered exceptional customer service fostering satisfaction and loyalty.
Customer Service Team Lead at ADIB
August 31, 2013 - July 21, 2025Provided high-level customer service addressing inquiries professionally and ensuring policy alignment. Supervised and guided the customer service team to achieve performance targets. Promoted banking products tailored to customer needs. Demonstrated strong analytical skills supporting customer transactions. Monitored team performance and delivered coaching and feedback.
Sr. System Support Engineer at Gulf Extrusions / Alghurair Group
October 1, 2018 - PresentCustom Application Development involving liaison with 3rd party vendors and suppliers for efficient asset management. In-depth understanding and support of higher education industry applications. Expertise in Microsoft Power Platform including Power Automate, Power Apps, Power BI, and CRM systems like Dynamics 365 for business process automation and data analysis. Designed and implemented automated workflows for ERP and SAP integration. Improved QA processes and enhanced IT service operations ensuring timely resolution of requests and troubleshooting hardware/software issues. Skilled in scripting for automation and system testing.
System Weapons Simulation Engineer at Cubic Global Defense
September 30, 2018 - July 21, 2025Led weapon simulation system integration and development for military firearms training using Python and C++. Enhanced simulation system functionality and interactivity. Oversaw installation, configuration, and customization of simulation systems. Conducted QA testing to ensure system performance and compliance. Provided end-user training and technical support for military personnel, developing instructional manuals and troubleshooting guides.
Technical Support at Louzan Group
October 31, 2017 - July 21, 2025Provided Level 1 and Level 2 technical support resolving software, hardware, and network issues. Implemented security protocols and maintained system performance. Assisted end users with technical queries through training and documentation. Automated repetitive tasks to improve support productivity. Collaborated with network engineers and developers to address complex issues.
Quality Control at ALWASEET Magazin
July 31, 2016 - July 21, 2025Conducted inspections and quality assurance for product alignment with quality standards. Monitored distribution processes for compliance with safety and regulatory standards. Performed product testing to identify defects and implemented corrective measures. Maintained documentation and reported quality performance. Ensured compliance with industry standards and company policies.
Senior Sales Executive at Al Bassam International Factories L.L.C
December 31, 2014 - July 21, 2025Promoted and sold products including water tanks and roadblocks by providing tailored solutions. Presented product features and benefits to customers to assist purchasing decisions. Consistently achieved and exceeded monthly sales targets through effective sales strategies and customer relationship management. Delivered exceptional customer service to foster satisfaction and loyalty.
Customer Service Team Lead at ADIB
August 31, 2013 - July 21, 2025Delivered exceptional customer service by promptly addressing inquiries aligned with bank policies. Supervised and guided the customer service team to meet performance targets, ensuring high customer satisfaction. Promoted banking products by identifying customer needs and recommending tailored solutions. Applied analytical skills to support customer transactions with accuracy. Monitored team performance and provided coaching to improve service quality.
Education
Bachelor of Information Technology at AL-Kawarizmi University
January 1, 2011 - December 31, 2015Bachelor of Information Technology at AL-Kawarizmi University
January 1, 2011 - December 31, 2015Bachelor of Information Technology at AL-Kawarizmi University
January 1, 2011 - December 31, 2015Bachelor of Information Technology at AL-Kawarizmi University
January 1, 2011 - December 31, 2015Qualifications
Industry Experience
Software & Internet, Government, Professional Services, Manufacturing, Education, Financial Services
Skills
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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