I am a customer-focused business professional with 25+ years of experience across Customer Success, Sales Development, and Marketing, supporting both regional and international clients—particularly within Japanese markets. My core strength lies in coordinating people, processes, and platforms to deliver measurable business outcomes. I have successfully managed end-to-end sales and marketing initiatives, from lead generation and campaign execution to stakeholder coordination, pipeline follow-up, and post-sales support. I work comfortably across teams—sales, marketing, IT, operations, and external partners—to ensure alignment and execution. In marketing and growth roles, I have led digital campaigns (Google Ads, Facebook Ads, SEO/SEM), platform growth strategies, and event-based sales initiatives, achieving results such as 30,000 monthly platform users and event sales up to RM28,000 per campaign. In sales development and customer-facing roles, I have supported lead qualification, CRM coordination (Salesforce, Microsoft Dynamics, ServiceNow), and stakeholder engagement to improve conversion and customer satisfaction. I bring a strong customer success mindset—focused on understanding client needs, ensuring clear communication, and building long-term relationships. Fluent in English, Malay, and Japanese (JLPT N2), I frequently act as a bridge between global stakeholders, ensuring clarity, trust, and smooth collaboration. I am best suited for organizations looking for someone who can own client relationships, support revenue growth, and coordinate across functions—not just execute tasks, but ensure outcomes.…I am a customer-focused business professional with 25+ years of experience across Customer Success, Sales Development, and Marketing, supporting both regional and international clients—particularly within Japanese markets. My core strength lies in coordinating people, processes, and platforms to deliver measurable business outcomes. I have successfully managed end-to-end sales and marketing initiatives, from lead generation and campaign execution to stakeholder coordination, pipeline follow-up, and post-sales support. I work comfortably across teams—sales, marketing, IT, operations, and external partners—to ensure alignment and execution. In marketing and growth roles, I have led digital campaigns (Google Ads, Facebook Ads, SEO/SEM), platform growth strategies, and event-based sales initiatives, achieving results such as 30,000 monthly platform users and event sales up to RM28,000 per campaign. In sales development and customer-facing roles, I have supported lead qualification, CRM coordination (Salesforce, Microsoft Dynamics, ServiceNow), and stakeholder engagement to improve conversion and customer satisfaction. I bring a strong customer success mindset—focused on understanding client needs, ensuring clear communication, and building long-term relationships. Fluent in English, Malay, and Japanese (JLPT N2), I frequently act as a bridge between global stakeholders, ensuring clarity, trust, and smooth collaboration. I am best suited for organizations looking for someone who can own client relationships, support revenue growth, and coordinate across functions—not just execute tasks, but ensure outcomes.WWWW…