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I am a Customer Service Executive with over eight years of experience delivering high-quality email, chat, and phone-based support in fast-paced environments. I excel at resolving issues efficiently, managing customer accounts, updating CRM records accurately, and guiding cases to resolution while meeting SLA, KPI, and customer satisfaction targets. I am fluent in English and thrive in both remote and hybrid settings. Currently pursuing a BSc in International Business Management at Akademia WSB in Krakow. I enjoy collaborating with cross-functional teams to improve customer experiences and business processes, and I bring a friendly, professional approach to every interaction.…I am a Customer Service Executive with over eight years of experience delivering high-quality email, chat, and phone-based support in fast-paced environments. I excel at resolving issues efficiently, managing customer accounts, updating CRM records accurately, and guiding cases to resolution while meeting SLA, KPI, and customer satisfaction targets. I am fluent in English and thrive in both remote and hybrid settings. Currently pursuing a BSc in International Business Management at Akademia WSB in Krakow. I enjoy collaborating with cross-functional teams to improve customer experiences and business processes, and I bring a friendly, professional approach to every interaction.

Unazi Agbese

Data Analyst, Project Manager, Production Manager, +2

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I am a Customer Service Executive with over eight years of experience delivering high-quality email, chat, and phone-based support in fast-paced environments. I excel at resolving issues efficiently, managing customer accounts, updating CRM records accurately, and guiding cases to resolution while meeting SLA, KPI, and customer satisfaction targets. I am fluent in English and thrive in both remote and hybrid settings. Currently pursuing a BSc in International Business Management at Akademia WSB in Krakow. I enjoy collaborating with cross-functional teams to improve customer experiences and business processes, and I bring a friendly, professional approach to every interaction.…I am a Customer Service Executive with over eight years of experience delivering high-quality email, chat, and phone-based support in fast-paced environments. I excel at resolving issues efficiently, managing customer accounts, updating CRM records accurately, and guiding cases to resolution while meeting SLA, KPI, and customer satisfaction targets. I am fluent in English and thrive in both remote and hybrid settings. Currently pursuing a BSc in International Business Management at Akademia WSB in Krakow. I enjoy collaborating with cross-functional teams to improve customer experiences and business processes, and I bring a friendly, professional approach to every interaction.

Available to hire

I am a Customer Service Executive with over eight years of experience delivering high-quality email, chat, and phone-based support in fast-paced environments. I excel at resolving issues efficiently, managing customer accounts, updating CRM records accurately, and guiding cases to resolution while meeting SLA, KPI, and customer satisfaction targets. I am fluent in English and thrive in both remote and hybrid settings.

Currently pursuing a BSc in International Business Management at Akademia WSB in Krakow. I enjoy collaborating with cross-functional teams to improve customer experiences and business processes, and I bring a friendly, professional approach to every interaction.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service Representative at Ryanair

January 1, 2023 - January 1, 2025

Conducted detailed customer account and case analysis in a high-volume environment; reviewed customer-submitted documentation to ensure compliance with internal policies; identified irregular behaviour and escalated potential risk and fraud indicators; maintained accurate case notes and audit trails within CRM systems; handled sensitive personal and financial data in compliance with GDPR; consistently met SLA and KPI targets within shift-based operations.

Customer Service Representative at Ridge Industry

January 1, 2018 - January 1, 2022

Investigated customer-reported issues using internal tools and research; ensured documentation accuracy and adherence to internal compliance standards; escalated complex or high-risk cases following defined procedures; maintained detailed records supporting audit and review processes.

Customer Service Representative at WEMA Bank

January 1, 2014 - January 1, 2017

Supported retail banking customers in a regulated financial environment; assisted with customer identity verification and account maintenance requests; identified unusual account activity and escalated concerns appropriately; ensured strict confidentiality and compliance with banking regulations.