Hi! My name is Estela, and I'm a remote Virtual Assistant with nearly two years of experience supporting international businesses in customer service, operations, and administrative support. Throughout my career, I've worked closely with Shopify-based businesses, handling customer inquiries, order management, returns, refunds, shipping investigations, and day-to-day operational tasks. Beyond customer support, I also have experience managing content workflows, coordinating projects, creating Canva presentations and reports, maintaining organized documentation, and using AI tools like ChatGPT and Claude to improve productivity and streamline processes. I'm known for being organized, dependable, detail-oriented, and proactive. I enjoy building efficient workflows, solving problems, and helping teams stay organized behind the scenes. Whether it's managing projects, supporting clients, handling customer communications, or learning new software, I take pride in delivering high-quality work with minimal supervision. I hold a Bachelor of Science in Management from the University of the Philippines Visayas and am always eager to learn new tools and improve my skills. I adapt quickly to new systems and enjoy working in collaborative, fast-paced remote environments. I'm looking for a long-term opportunity where I can contribute, continue growing professionally, and become a reliable member of the team. Thank you for taking the time to review my application. I look forward to the opportunity to discuss how I can support your business.

Estela Barrete

Hi! My name is Estela, and I'm a remote Virtual Assistant with nearly two years of experience supporting international businesses in customer service, operations, and administrative support. Throughout my career, I've worked closely with Shopify-based businesses, handling customer inquiries, order management, returns, refunds, shipping investigations, and day-to-day operational tasks. Beyond customer support, I also have experience managing content workflows, coordinating projects, creating Canva presentations and reports, maintaining organized documentation, and using AI tools like ChatGPT and Claude to improve productivity and streamline processes. I'm known for being organized, dependable, detail-oriented, and proactive. I enjoy building efficient workflows, solving problems, and helping teams stay organized behind the scenes. Whether it's managing projects, supporting clients, handling customer communications, or learning new software, I take pride in delivering high-quality work with minimal supervision. I hold a Bachelor of Science in Management from the University of the Philippines Visayas and am always eager to learn new tools and improve my skills. I adapt quickly to new systems and enjoy working in collaborative, fast-paced remote environments. I'm looking for a long-term opportunity where I can contribute, continue growing professionally, and become a reliable member of the team. Thank you for taking the time to review my application. I look forward to the opportunity to discuss how I can support your business.

Available to hire

Hi!

My name is Estela, and I’m a remote Virtual Assistant with nearly two years of experience supporting international businesses in customer service, operations, and administrative support.

Throughout my career, I’ve worked closely with Shopify-based businesses, handling customer inquiries, order management, returns, refunds, shipping investigations, and day-to-day operational tasks. Beyond customer support, I also have experience managing content workflows, coordinating projects, creating Canva presentations and reports, maintaining organized documentation, and using AI tools like ChatGPT and Claude to improve productivity and streamline processes.

I’m known for being organized, dependable, detail-oriented, and proactive. I enjoy building efficient workflows, solving problems, and helping teams stay organized behind the scenes. Whether it’s managing projects, supporting clients, handling customer communications, or learning new software, I take pride in delivering high-quality work with minimal supervision.

I hold a Bachelor of Science in Management from the University of the Philippines Visayas and am always eager to learn new tools and improve my skills. I adapt quickly to new systems and enjoy working in collaborative, fast-paced remote environments.

I’m looking for a long-term opportunity where I can contribute, continue growing professionally, and become a reliable member of the team. Thank you for taking the time to review my application. I look forward to the opportunity to discuss how I can support your business.

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Language

English
Advanced

Work Experience

Social Media Manager at Karma Items, Dynata Global
January 1, 2022 - Present
Managed and scheduled social media content across multiple platforms to ensure consistent posting and brand visibility. Created engaging posts, captions, and basic visuals tailored to target audiences to improve engagement and reach. Monitored comments, messages, and basic analytics to support audience engagement and content performance.
Customer Support (VA) at Karma Items, Dynata Global
January 1, 2020 - January 1, 2022
Provided top-tier customer support for a diverse range of spiritual products, ensuring a seamless experience for global customers. Resolved over 150 inquiries weekly via email, live chat, and phone, maintaining a 95% customer satisfaction rating. Developed in-depth knowledge of spirit items, including Tibetan bracelets and Lapis Lazuli malas, to address product-related questions accurately.

Education

Bachelor of Science in Management at University of the Philippines
January 1, 2020 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services