I am a software engineer with over 20 years of experience in developing complex enterprise systems. I design and implement comprehensive solutions from backend to desktop and mobile clients, focusing on telecommunications (call center systems, CTI, reporting) and process digitization (data collection, training, assessment, inspection). I oversee the entire software life cycle, from architectural design to production release, with a strong emphasis on reliability and practical, user-friendly, and maintainable solutions.

Fabio Caroccia

I am a software engineer with over 20 years of experience in developing complex enterprise systems. I design and implement comprehensive solutions from backend to desktop and mobile clients, focusing on telecommunications (call center systems, CTI, reporting) and process digitization (data collection, training, assessment, inspection). I oversee the entire software life cycle, from architectural design to production release, with a strong emphasis on reliability and practical, user-friendly, and maintainable solutions.

Available to hire

I am a software engineer with over 20 years of experience in developing complex enterprise systems.

I design and implement comprehensive solutions from backend to desktop and mobile clients, focusing on telecommunications (call center systems, CTI, reporting) and process digitization (data collection, training, assessment, inspection). I oversee the entire software life cycle, from architectural design to production release, with a strong emphasis on reliability and practical, user-friendly, and maintainable solutions.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Work Experience

Support Technician at WBE AG, Dielsdorf, Switzerland
January 1, 2002 - January 1, 2005
Installation and support for Call Center System
Software Development Engineer at WBE AG, Dielsdorf, Switzerland
January 1, 2005 - Present
Development and maintenance of enterprise solutions for call centers; designed and developed several CTI clients (desktop, mobile, web). Implemented reporting, IVR, routing, wallboard, and call recording features. Data analysis for optimizing agent performance. Integrations with legacy systems.
Owner and Software Developer at Fabio Caroccia Engineering
January 1, 2020 - Present
Conceptualized and developed iEva, a modular platform for digitizing evaluative processes. Backend server with REST APIs and real-time communication; Android mobile app for field data collection; Desktop application for administration and management; security infrastructure. Oversees the entire software life cycle from architectural design to production release.

Education

Coursework in Computer Science at USI - Università della Svizzera Italiana, Lugano, Switzerland
January 1, 2018 - January 5, 2026

Qualifications

Federal Certificate of Competence - Electrician
January 11, 2030 - January 5, 2026
Vocational Certification SPAI - School of Craft and Industrial Professions (Locarno, Switzerland)
January 1, 1997 - January 5, 2026

Industry Experience

Software & Internet, Education