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I am a software engineer with over 20 years of experience in developing complex enterprise systems. I design and implement comprehensive solutions from backend to desktop and mobile clients, focusing on telecommunications (call center systems, CTI, reporting) and process digitization (data collection, training, assessment, inspection). I oversee the entire software life cycle, from architectural design to production release, with a strong emphasis on reliability and practical, user-friendly, and maintainable solutions.…I am a software engineer with over 20 years of experience in developing complex enterprise systems. I design and implement comprehensive solutions from backend to desktop and mobile clients, focusing on telecommunications (call center systems, CTI, reporting) and process digitization (data collection, training, assessment, inspection). I oversee the entire software life cycle, from architectural design to production release, with a strong emphasis on reliability and practical, user-friendly, and maintainable solutions.

Fabio Caroccia

Full Stack Developer, Back-End Developer, Front-End Developer, +2

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I am a software engineer with over 20 years of experience in developing complex enterprise systems. I design and implement comprehensive solutions from backend to desktop and mobile clients, focusing on telecommunications (call center systems, CTI, reporting) and process digitization (data collection, training, assessment, inspection). I oversee the entire software life cycle, from architectural design to production release, with a strong emphasis on reliability and practical, user-friendly, and maintainable solutions.…I am a software engineer with over 20 years of experience in developing complex enterprise systems. I design and implement comprehensive solutions from backend to desktop and mobile clients, focusing on telecommunications (call center systems, CTI, reporting) and process digitization (data collection, training, assessment, inspection). I oversee the entire software life cycle, from architectural design to production release, with a strong emphasis on reliability and practical, user-friendly, and maintainable solutions.

Available to hire

Basel, Switzerland

I am a software engineer with over 20 years of experience in developing complex enterprise systems.

I design and implement comprehensive solutions from backend to desktop and mobile clients, focusing on telecommunications (call center systems, CTI, reporting) and process digitization (data collection, training, assessment, inspection). I oversee the entire software life cycle, from architectural design to production release, with a strong emphasis on reliability and practical, user-friendly, and maintainable solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Support Technician at WBE AG, Dielsdorf, Switzerland

January 1, 2002 - January 1, 2005

Installation and support for Call Center System

Software Development Engineer at WBE AG, Dielsdorf, Switzerland

January 1, 2005 - Present

Development and maintenance of enterprise solutions for call centers; designed and developed several CTI clients (desktop, mobile, web). Implemented reporting, IVR, routing, wallboard, and call recording features. Data analysis for optimizing agent performance. Integrations with legacy systems.

Owner and Software Developer at Fabio Caroccia Engineering

January 1, 2020 - Present

Conceptualized and developed iEva, a modular platform for digitizing evaluative processes. Backend server with REST APIs and real-time communication; Android mobile app for field data collection; Desktop application for administration and management; security infrastructure. Oversees the entire software life cycle from architectural design to production release.