Available to hire
I am Faisal van Duuren, a commercial and operations leader with 20+ years of global experience in aviation, tourism, and logistics. I specialize in revenue optimization, strategic pricing, cross-functional collaboration, and process optimization across airlines and travel ventures. I drive business performance using data-driven insights, manage large teams, and roll out operational efficiencies in fast-paced, multicultural environments.
I am fluent in Dutch, English, and Indonesian, with adaptive communication in high-pressure settings. I am known for leadership, strategic thinking, and the ability to pivot quickly to seize opportunities and deliver sustainable results across Bali and Jakarta’s dynamic markets.
Experience Level
Language
Dutch
Fluent
English
Fluent
Indonesian
Fluent
German
Intermediate
Work Experience
Commercial Lead at The Paralian Project (Luxury Estate Development)
September 1, 2025 - November 30, 2025Coordinated schedules, ensured clients and agents were well-informed, and facilitated the viewing experience to ensure a smooth and professional interaction. Deal management: built trusted relationships with buyers, qualified deals, supported decision-making, and negotiated offers to close deals. Operational excellence: updated internal systems, communicated progress, and participated in weekly sales meetings. Designed and executed multi-channel sales strategies targeting HNWIs and investors. Conducted personalized property tours and lifestyle-driven presentations. Closed multi-unit deals through tailored ROI modelling and legacy messaging. Managed CRM workflows, tracked leads, and optimized follow-up sequences. Trained agents on objection handling, negotiation, and client engagement.
Customer Support Consultant at Support YourApp
August 1, 2025 - November 30, 2025Communicated with hot leads and existing customers via calls and emails. Built positive and long-lasting relationships with customers. Identified and escalated complex technical issues, ensuring prompt resolution of requests. Assisted customers with inquiries related to product features. Met team KPIs. Safely handled sensitive information. Maintained working knowledge of client products and services.
Operations Team Lead at FlyFlat
April 1, 2025 - July 31, 2025Led a team of Operations Specialists focused on booking, invoicing, and service excellence. Implemented process optimization to boost operational efficiency and quality assurance. Oversaw financial workflows and implemented SOPs to streamline billing and reporting. Served as key liaison across departments to resolve escalations and ensure seamless coordination. Reviewed bookings, invoices, and other operational documents for accuracy. Developed and refined SOPs to improve workflow efficiency. Identified bottlenecks and implemented solutions to enhance productivity. Tracked, analyzed, and reported on key operational metrics to improve efficiency and service levels.
Head of Sales & Marketing at Samara Liveaboard Luxury Yacht
November 1, 2024 - March 31, 2025Developed integrated sales & marketing strategies aligning with business goals. Introduced new pricing strategies and performance tracking frameworks to leverage data-driven insights for performance improvements. Established KPIs and SOPs to enhance team alignment and output. Reported directly to ownership with actionable ROI insights. Implemented KPI development & management and data-driven insights to improve performance reporting and strategic decisions.
Commercial Director, Revenue Management & Product at Bulgaria Air
January 1, 2024 - August 31, 2024Directed commercial strategy across pricing, agency support, partnerships, and yield management. Provided strategic and tactical direction to the Commercial departments (sales, marketing, advertising, distribution and revenue management). Delivered solutions to cross-functional issues. Introduced market-specific fare structures, increasing bookings by 10% and reducing no-shows by 10%. Streamlined cross-functional coordination, improving agility in tactical decision-making. Directed sales quotas, marketing initiatives, and P&L management. Set objectives and managed cross-functional collaboration.
Sales Support Manager at PT. Ayuberga (GSA for Saudi Airlines)
June 1, 2022 - December 31, 2023Restructured KPI development & management, policies, and workflows, enhancing team professionalism. Led data analysis for Umrah/Hajj performance and group bookings to identify revenue opportunities. Improved Hajj/Umrah revenue streams through data-driven sales analysis and optimized workflows. Spearheaded Agile-based development of the AGCIS booking portal, improving user experience and adoption; monitored training and system improvements; created dashboards and shared insights with leadership.
Business Advisor at Teskid Global Digital (Start-up)
November 1, 2021 - June 30, 2022Coached startup leadership on strategy, market research, and critical decision-making. Evaluated business operations and guided improvements in execution and focus. Advised C-level leadership on growth strategies, decision frameworks, and market positioning.
PMO Consultant at Zestgroup Consultancy
August 1, 2021 - November 30, 2021Provided strategic planning and project control across major programs. Supported risk, finance, scope, and change management within the PMO office. Optimized project management processes to ensure deliverability. Maintained an overview of project status as strategic partner to the project manager.
Operations Manager & Logistics Coordinator at I AM F&B Concepts
August 1, 2020 - July 31, 2021Oversee warehouse operations, delivery logistics, and customer service optimization. Managed logistics and warehouse operations to streamline delivery processes and client coordination. Produced reports and recommendations to improve supply chain efficiency.
Revenue Optimization Analyst, Pricing & Inventory at Emirates Airlines
October 1, 2014 - August 31, 2020Evaluated and approved global pricing proposals from sales offices and agents. Developed competitive pricing strategies supporting yield management and revenue goals. Created and maintained pricing documentation and market communications. Advised stakeholders on KPI development & management and optimized commercial reporting processes. Led RMS initiatives to improve market share and financial performance. Spearheaded pricing decisions for online/interline proposals and group travel. Analyzed booking trends, pricing structures, and fleet scheduling for multiple markets.
Revenue Manager at Safi Airways
March 1, 2011 - December 31, 2013Managed fleet scheduling, revenue optimization, and commercial strategy. Led pricing, sales support, and financial reporting efforts to maximize profitability. Worked directly with the CCO to align revenue goals and monitor financial outcomes.
Flight Analyst at Emirates Airlines
September 1, 2005 - March 31, 2011Performed post-flight analysis and forward booking forecasts to optimize yield. Monitored global market trends and advised on route profitability and pricing. Worked with IT revenue systems and reported directly to Route Managers. Managed post-flight and forward-load analysis, network optimization, and O&D study.
Sales and Revenue Support at Martinair Holland
September 1, 1999 - September 30, 2005Managed relationships with Dutch tour operators, including seat allocation planning. Produced weekly sales reports and supported revenue analysis functions.
Education
BSc Tourism Management at Netherlands Institute for Tourism & Transport Studies
January 1, 1996 - December 31, 1998Intermediate Vocational Education (Tourism) at Tinbergen College
January 1, 1992 - December 31, 1995High School Education (General studies) at Alfrink College
January 1, 1986 - December 31, 1992Qualifications
Industry Experience
Travel & Hospitality, Transportation & Logistics, Professional Services
Experience Level
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