Contributed to a tech refresh initiative by upgrading legacy applications from .NET 2.0 to .NET 4.5, migrated architecture from non-MVC to MVC framework, delivered and supported Service Requests (SR) and Change Requests (CR), resolved high-impact bugs, and partnered with clients to gather and document technical requirements to align with business goals. Key project involvement: Singapore Food Agency iFast Project.

Associate Consultant at NTT Singapore Pte Ltd

January 1, 2022 - January 1, 2022

Handled escalations from Support Engineers; deployed and integrated customer-purchased solutions into diverse IT environments; created comprehensive technical documentation; performed troubleshooting; facilitated knowledge transfer sessions and post-project training; applied object-oriented programming in custom enterprise solutions. Key projects: IBF Portal maintenance and CapitaLand O365 SharePoint Online Migration, DBS IVR Call Centre, IHIS Enhancement.

Software Engineer at HCL Singapore Pte Ltd

January 1, 2018 - January 1, 2018

Conducted installation, testing, and thorough review of web applications to detect defects and performance issues; provided technical support to clients ensuring minimal disruption and high satisfaction. Key project: UOB Microsoft 365 CRM.