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I am currently working as a Communications and Brand Manager in a contact center. I began my career in two different agencies, where I spent six years working on communication and brand strategy projects. I then transitioned to in-house roles across various industries, including industrial engineering, cybersecurity, and currently the BPO sector. These experiences have allowed me to build a strong cross-functional understanding of communication, as well as the ability to adapt quickly to diverse environments, industries, and business challenges. I am now looking to challenge my career further by stepping into new opportunities that will help me grow, expand my perspective, and strengthen my expertise in communication, particularly in more flexible freelance and/or full remote environments.…I am currently working as a Communications and Brand Manager in a contact center. I began my career in two different agencies, where I spent six years working on communication and brand strategy projects. I then transitioned to in-house roles across various industries, including industrial engineering, cybersecurity, and currently the BPO sector. These experiences have allowed me to build a strong cross-functional understanding of communication, as well as the ability to adapt quickly to diverse environments, industries, and business challenges. I am now looking to challenge my career further by stepping into new opportunities that will help me grow, expand my perspective, and strengthen my expertise in communication, particularly in more flexible freelance and/or full remote environments.

Fatma Ben Rais

Brand Strategist, Brand Designer, Creative Director, +1

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I am currently working as a Communications and Brand Manager in a contact center. I began my career in two different agencies, where I spent six years working on communication and brand strategy projects. I then transitioned to in-house roles across various industries, including industrial engineering, cybersecurity, and currently the BPO sector. These experiences have allowed me to build a strong cross-functional understanding of communication, as well as the ability to adapt quickly to diverse environments, industries, and business challenges. I am now looking to challenge my career further by stepping into new opportunities that will help me grow, expand my perspective, and strengthen my expertise in communication, particularly in more flexible freelance and/or full remote environments.…I am currently working as a Communications and Brand Manager in a contact center. I began my career in two different agencies, where I spent six years working on communication and brand strategy projects. I then transitioned to in-house roles across various industries, including industrial engineering, cybersecurity, and currently the BPO sector. These experiences have allowed me to build a strong cross-functional understanding of communication, as well as the ability to adapt quickly to diverse environments, industries, and business challenges. I am now looking to challenge my career further by stepping into new opportunities that will help me grow, expand my perspective, and strengthen my expertise in communication, particularly in more flexible freelance and/or full remote environments.

Next availability:

May 17, 2026

Tunis, Tunisia

I am currently working as a Communications and Brand Manager in a contact center. I began my career in two different agencies, where I spent six years working on communication and brand strategy projects. I then transitioned to in-house roles across various industries, including industrial engineering, cybersecurity, and currently the BPO sector.

These experiences have allowed me to build a strong cross-functional understanding of communication, as well as the ability to adapt quickly to diverse environments, industries, and business challenges.

I am now looking to challenge my career further by stepping into new opportunities that will help me grow, expand my perspective, and strengthen my expertise in communication, particularly in more flexible freelance and/or full remote environments.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

Arabic

Fluent

French

Advanced

English

Advanced

Work Experience

Communication & Brand Manager at Trustable, Tunis

July 1, 2024 - Present

Developed external communications strategy across the organization; implemented internal communications strategy; managed brand guidelines and templates; built relationships with press and media; supported key events PR (All4 customer meetings); maintained marketing literature inventory and archive; designed and updated marketing materials; collaborated with creative teams and agencies for branding; liaisons across teams for cohesive branding.

Marketing & Communication Expert at Trustable, Tunis

September 1, 2023 - June 1, 2024

Designed and updated marketing materials, contributing to a significant lead generation uplift; managed social networks with notable follower growth; produced a monthly newsletter; identified marketing channels and target customers for campaigns; maintained inventories of marketing literature and assets; coordinated with graphic designers and SME experts to produce compliant, on-time proposals.

Marketing & Communications Officer at SEGITEC, Tunis

February 1, 2022 - July 1, 2023

Created and refined marketing materials, increasing generated leads by about 25%; expanded social network presence by ~60%; managed internal communication including monthly newsletter; identified appropriate marketing channels and target customers for campaigns; maintained and updated marketing assets; collaborated with agencies to ensure brand consistency.

Account Manager at COM WEST Agency, Tunis

June 1, 2017 - July 1, 2021

Led a portfolio of 15 client accounts; managed social media for clients, boosting engagement; developed client communications strategies; built and maintained long-term client relationships with accurate pricing and terms; identified client needs and recommended improvements.

Community Manager at WEB I Studio, Tunis

February 1, 2016 - April 1, 2017

Managed social media for clients, resulting in follower growth; handled client relationships, issue resolution, and satisfaction improvements; streamlined operations and coordinated with teams for timely delivery; updated quarterly project highlights on the website.

HR Associate at IBN Al Bayan S.A, Tunis

October 1, 2015 - January 1, 2016

Assisted in employee management; contributed to monthly payroll; digitized services and online filing; evaluated and monitored survey results; enhanced team collaboration and internal communications; supported with HR policies and procedures.