With over nine years of experience leading innovative, data-driven marketing campaigns at Lloyds Banking Group, I bring a strong mix of creativity, strategic thinking, and hands-on expertise. My career highlights include dramatically increasing incremental revenue by launching personalised, multi-channel campaigns targeting high value customers and achieving a triple figure % in ROI, whilst improving campaign speed and engagement. I’ve led cross-functional teams to optimise audience segmentation, A/B testing, and analytics using tools like Adobe Analytics, Tableau, and Google Analytics. These experiences have honed my ability to manage multiple campaigns efficiently while maintaining a sharp focus on measurable results. Based in Dubai, but from the UK(fluent in English), I have a deep understanding of regional markets and a global perspective. I’m passionate about identifying emerging trends and new opportunities, skills that will help me creatively manage and execute localised, impactful campaigns across diverse markets. I’m eager to bring my proactive approach, digital fluency, and collaborative spirit, helping drive innovative marketing strategies that maximise engagement. Thank you for reading through my profile; I look forward to discussing how I can contribute to your team.

Fay Grogan

With over nine years of experience leading innovative, data-driven marketing campaigns at Lloyds Banking Group, I bring a strong mix of creativity, strategic thinking, and hands-on expertise. My career highlights include dramatically increasing incremental revenue by launching personalised, multi-channel campaigns targeting high value customers and achieving a triple figure % in ROI, whilst improving campaign speed and engagement. I’ve led cross-functional teams to optimise audience segmentation, A/B testing, and analytics using tools like Adobe Analytics, Tableau, and Google Analytics. These experiences have honed my ability to manage multiple campaigns efficiently while maintaining a sharp focus on measurable results. Based in Dubai, but from the UK(fluent in English), I have a deep understanding of regional markets and a global perspective. I’m passionate about identifying emerging trends and new opportunities, skills that will help me creatively manage and execute localised, impactful campaigns across diverse markets. I’m eager to bring my proactive approach, digital fluency, and collaborative spirit, helping drive innovative marketing strategies that maximise engagement. Thank you for reading through my profile; I look forward to discussing how I can contribute to your team.

Available to hire

With over nine years of experience leading innovative, data-driven marketing campaigns at Lloyds Banking Group, I bring a strong mix of creativity, strategic thinking, and hands-on expertise.

My career highlights include dramatically increasing incremental revenue by launching personalised, multi-channel campaigns targeting high value customers and achieving a triple figure % in ROI, whilst improving campaign speed and engagement.

I’ve led cross-functional teams to optimise audience segmentation, A/B testing, and analytics using tools like Adobe Analytics, Tableau, and Google Analytics. These experiences have honed my ability to manage multiple campaigns efficiently while maintaining a sharp focus on measurable results.

Based in Dubai, but from the UK(fluent in English), I have a deep understanding of regional markets and a global perspective. I’m passionate about identifying emerging trends and new opportunities, skills that will help me creatively manage and execute localised, impactful campaigns across diverse markets.

I’m eager to bring my proactive approach, digital fluency, and collaborative spirit, helping drive innovative marketing strategies that maximise engagement.

Thank you for reading through my profile; I look forward to discussing how I can contribute to your team.

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Language

English
Fluent

Work Experience

Assistant Marketing Manager at Lloyds Banking Group
March 1, 2022 - September 10, 2025
- Delivered £52M+ incremental revenue and 120% ROI by identifying 200k high-value customers and launching personalised, multi-channel campaigns across App, Email, Paid Social, Website and Direct Mail. - Achieved 121% of annual Savings targets through high-converting creatives and audience segmentation. - Led the bank’s first joint product campaign, delivering 365% higher CTR than industry benchmarks; used A/B testing and new optimisation tools to increase CTR by 1630%. - Reduced campaign delivery times by 95%, reaching an additional 84k customers and boosting CTR by 55%. Drove a £177m balance uplift and 18% higher retention through a strategic renewal journey. Recruited and led a high-performing team; 33% ranked in the top 10% company wide, and 16% secured internal promotions.
Executive Assistant at East Sussex County Council
January 23, 2012 - October 19, 2015
Delivered cross-functional support across Governor Services, Marketing, and Education Improvement. / Reduced underperforming schools by 50% through strategic collaboration with local government stakeholders. / Managed complex projects with competing priorities and tight deadlines.

Education

Advanced Level (A-Levels) & GCSEs at Uckfield College
September 1, 2004 - May 1, 2011
Grades A - C across Business Studies, English, Maths, Sciences, Sociology, Travel & Tourism.
Diploma in Marketing Communications (Level 4 Higher Marketing) at The Media College (Chartered Institute of Marketing)
October 1, 2015 - June 1, 2017
Business Administration Levels 2 & 3 at Sussex College
January 23, 2012 - January 20, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Education, Government