I am a reliable and detail-oriented professional with experience in customer support, virtual assistance, data entry, administrative support, ICT troubleshooting, and client communication. I specialize in helping businesses stay organized, efficient, and customer-focused through accurate administrative work and professional support services. With a Diploma in ICT and hands-on experience in customer service, sales support, technical assistance, and data management, I am confident working in fast-paced remote environments while maintaining professionalism and accuracy.…

Fayyaz Ireri

I am a reliable and detail-oriented professional with experience in customer support, virtual assistance, data entry, administrative support, ICT troubleshooting, and client communication. I specialize in helping businesses stay organized, efficient, and customer-focused through accurate administrative work and professional support services. With a Diploma in ICT and hands-on experience in customer service, sales support, technical assistance, and data management, I am confident working in fast-paced remote environments while maintaining professionalism and accuracy.…

Available to hire

I am a reliable and detail-oriented professional with experience in customer support, virtual assistance, data entry, administrative support, ICT troubleshooting, and client communication. I specialize in helping businesses stay organized, efficient, and customer-focused through accurate administrative work and professional support services.
With a Diploma in ICT and hands-on experience in customer service, sales support, technical assistance, and data management, I am confident working in fast-paced remote environments while maintaining professionalism and accuracy.

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Language

English
Fluent

Work Experience

Help Desk Assistant (Part-time) at Nairobi Business Solutions
September 20, 2022 - December 20, 2023
Responded to technical support requests via phone and email; assisted users with hardware, software, and account-related issues; maintained and updated digital patient records using proprietary data management systems while ensuring data accuracy and consistency; performed basic hardware diagnostics and coordinated repair workflows for malfunctioning office equipment; documented troubleshooting procedures and recurring issues to improve the support knowledge base; supported daily IT operations in a customer-facing technical environment requiring strong communication and problem-solving skills.
IT Support Intern at Tech Solutions Africa
January 20, 2023 - June 20, 2023
Provided first-level IT support for over 50 users across hardware, software, and network connectivity issues; assisted senior technicians in troubleshooting incidents and improving issue-resolution workflows; managed user accounts and access permissions using Active Directory while following security procedures; documented troubleshooting procedures and recurring issues to improve internal knowledge base; supported remote troubleshooting sessions using TeamViewer and AnyDesk.

Education

Diploma in Information Technology at University of Nairobi
September 20, 2019 - May 20, 2023

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services
    Advanced Data Entry & Spreadsheet Management

    Project Goal

    Organize, clean, and maintain customer and sales records while improving reporting accuracy and workflow efficiency.

    Solution Provided
    Entered and validated large volumes of business data
    Organized spreadsheets and CRM records
    Removed duplicate and outdated information
    Created structured reporting systems using Excel and Google Sheets
    Maintained accurate customer databases

    Virtual Assistant & Administrative Support

    Project Goal

    Support daily operations through scheduling, organization, and administrative coordination.

    Solution Provided
    Managed calendars and appointment scheduling
    Updated CRM systems and business records
    Organized documentation and reporting
    Coordinated follow-ups and task management
    Assisted with remote administrative operations