I’m a UX Designer based in Switzerland with a strong background in customer experience, service design, and data-driven decision-making. Before transitioning fully into UX, I led strategic experience initiatives at a Swiss company, improving operational efficiency and boosting NPS through user research, journey mapping, and cross-functional collaboration. Today, I focus on designing intuitive flows, wireframes, and high-fidelity mobile screens, with experience creating early-stage product concepts and visuals for presentations and pitch decks. My approach combines user-centered thinking with clarity, structure, and strong visual communication — ensuring that even abstract ideas become simple, compelling designs for stakeholders and investors. I’m proficient in Figma and comfortable iterating quickly in fast-paced environments. With experience presenting insights and design rationales to multidisciplinary teams, I bring both creativity and strategic thinking to short-term engagements. Based in Switzerland and fluent in English, I’m available for onsite work in Zurich with hybrid flexibility. Detail-oriented, collaborative, and efficient, I’m committed to delivering polished, investor-ready UX assets.…

Filipe Correa

I’m a UX Designer based in Switzerland with a strong background in customer experience, service design, and data-driven decision-making. Before transitioning fully into UX, I led strategic experience initiatives at a Swiss company, improving operational efficiency and boosting NPS through user research, journey mapping, and cross-functional collaboration. Today, I focus on designing intuitive flows, wireframes, and high-fidelity mobile screens, with experience creating early-stage product concepts and visuals for presentations and pitch decks. My approach combines user-centered thinking with clarity, structure, and strong visual communication — ensuring that even abstract ideas become simple, compelling designs for stakeholders and investors. I’m proficient in Figma and comfortable iterating quickly in fast-paced environments. With experience presenting insights and design rationales to multidisciplinary teams, I bring both creativity and strategic thinking to short-term engagements. Based in Switzerland and fluent in English, I’m available for onsite work in Zurich with hybrid flexibility. Detail-oriented, collaborative, and efficient, I’m committed to delivering polished, investor-ready UX assets.…

Available to hire

I’m a UX Designer based in Switzerland with a strong background in customer experience, service design, and data-driven decision-making. Before transitioning fully into UX, I led strategic experience initiatives at a Swiss company, improving operational efficiency and boosting NPS through user research, journey mapping, and cross-functional collaboration.

Today, I focus on designing intuitive flows, wireframes, and high-fidelity mobile screens, with experience creating early-stage product concepts and visuals for presentations and pitch decks. My approach combines user-centered thinking with clarity, structure, and strong visual communication — ensuring that even abstract ideas become simple, compelling designs for stakeholders and investors.

I’m proficient in Figma and comfortable iterating quickly in fast-paced environments. With experience presenting insights and design rationales to multidisciplinary teams, I bring both creativity and strategic thinking to short-term engagements.

Based in Switzerland and fluent in English, I’m available for onsite work in Zurich with hybrid flexibility. Detail-oriented, collaborative, and efficient, I’m committed to delivering polished, investor-ready UX assets.

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Work Experience

Ux Designer at Downtown Lausanne
April 1, 2022 - Present
• Created the Design department with a focus on enhancing the customer experience across all touchpoints with the restaurant. • Conducted user interviews and surveys to identify pain points, expectations, and opportunities for improvement in the customer experience. • Gathered and analyzed customer feedback and operational data to propose micro-interventions that led to increased satisfaction and loyalty. • Developed visual and advertising materials for menus, social media, and promotional campaigns, improving communication with the audience. • Supported the marketing department with visual solutions, contributing to more efficient and relevant campaigns. • Defined personas, user maps, and journeys, facilitating the implementation of improvements that resulted in an increase in average monthly revenue. • Applied UX principles and graphic design to ensure clarity, consistency, and aesthetics in interactions with the public. • Collaborated across operational, administrative, and communication areas, promoting an integrated approach to customer experience. • Contributed directly to the average increase of 0.3 stars in reviews on platforms such as Google Reviews, TripAdvisor, and Zenchef, reflecting significant improvements in user experience and brand reputation.
Independent professional at Freelancer
December 20, 2020 - April 1, 2022
When I arrived in Switzerland in January 2020, I faced the challenge of restarting my professional life amid the COVID-19 pandemic. My previous experiences in Brazil were not yet recognized by the local market, so I decided to take on freelance work while adapting to the country and starting my career transition. It was an intense period of learning, during which I developed resilience, autonomy, and a strong drive to grow. Among my various experiences, I highlight: • Providing residential cleaning services through the HomeService24.ch platform, with unanimous 5-star reviews for punctuality, professionalism, and attention to detail. • Pet sitting via Petsitting24.ch, also receiving unanimous 5-star ratings for empathy, responsibility, and the quality of relationships with pet owners and their pets. • Working as a delivery partner for Uber Eats in Lausanne, completing over 3200 deliveries with a 99% customer satisfaction rate. • Developing skills in organization, intercultural communication, time management, resilience, and discipline in a multicultural environment. • Balancing these activities with language studies as part of building a new career path in UX Design.
Project Specialist at SAE Digital
August 1, 2017 - March 1, 2019
• Promoted after six months, taking on leadership of strategic initiatives to improve customer experience and operational efficiency. • Created and implemented semi-annual Net Promoter Score (NPS) surveys, analyzed the data, and led interdisciplinary improvement sprints — increased NPS from 40.2 to 69.2 in 18 months. • Implemented real-time quality indicator dashboards, displayed on company televisions, increasing transparency and team engagement. • Identified recurring patterns in user feedback, enabling proactive design and usability actions in the company’s educational products (books, practice exams, apps, and digital platforms). • Deployed CRM and e-commerce systems to automate sales and relationship processes, improving customer journeys and commercial performance. • Collaborated with Product, UX, Marketing, Customer Service, and Editorial teams, fostering a user-centered, data-driven culture. • Strategically used tools such as Zendesk, SAP, Pipefy, and Excel for project management, automation, and data analysis.
Production Engineering Intern at Braskem
January 6, 2013 - July 30, 2014
• Monitored the production routine in the Polyethylene and Polypropylene units at the Triunfo-RS petrochemical hub, actively participating in daily planning meetings, risk analysis, and performance indicator reviews. • Created spreadsheets to monitor production variables, contributing to the identification of anomalies, system behavior, and continuous improvement opportunities in processes. • Actively involved in handling non-conformities: investigating failures reported by customers, tracking batches, and mapping the root cause, providing detailed technical reports to both customers and internal teams. • Developed analytical reports focused on end-user (customer) feedback, emphasizing the importance of iterative cycles and improvements in the product journey. • Led safety awareness training for operators and technicians, using storytelling from real-life petrochemical industry cases to promote empathy, prevention, and a culture of care. • Participated in interdisciplinary projects, developing collaboration and communication skills with multiple areas (engineering, production, quality), focusing on efficiency, clarity of information, and understanding critical points for the “internal user.”
Research Assistant at Universidade Federal do Rio Grande do Sul
March 1, 2010 - December 16, 2012
• Library Support Assistant - Department of Mathematics Activities: Responsible for organizing and digitizing academic journals and books in the department. Categorized files with a focus on creating an organized and efficient system to facilitate access to materials. Performed typical librarian tasks, ensuring the smooth operation of the library and proper storage of resources. • Scientific Research Assistant - Organic Chemistry Laboratory Activities: Participated in a research project evaluating petroleum indicators in soil samples from Rio Grande do Sul. My work involved performing processes to extract organic compounds from soil samples. Collaborated with the team to identify compounds that could indicate the presence of petroleum in a specific geographic area. • Research Assistant - Physical Chemistry Laboratory Activities: In the physical chemistry laboratory, I participated in the evaluation of an ionic liquid developed for water electrolysis. Conducted tests for electrical conductivity, resistance, viscosity, and others to assess the performance of the liquid under different conditions. Assisted PhD students in studying and improving the ionic liquid for advanced research purposes. • Research Presentation - Scientific Initiation Conference Activities: Presented research and project results developed during the internships at academic events such as the UFRGS Scientific Initiation Conference. This experience allowed me to share discoveries with other academics and develop my scientific communication skills.
Office Assistant at Moinho de Ventos Hospital
July 1, 2008 - December 20, 2008
During my time at Moinho de Ventos Hospital, I worked as an office assistant in the imaging department, a role responsible for essential operational tasks that supported the flow of medical exams and reports. In an environment with low digitalization, my duties involved transporting images to doctors, delivering tapes with recorded reports to the transcription team, and ensuring the final reports were delivered for approval and distribution to doctors, patients, and their families. This experience enhanced my skills in organizing and optimizing processes, with a focus on efficiency and clear communication between teams. My experience with structured workflows and attention to detail contributed to my ability to improve systems, a key skill in my professional journey. Additionally, it provided a significant personal learning opportunity, allowing me to secure my first professional experience and earn my own income at 18 while preparing for university entrance exams.

Education

Bachelor's Degree in Chemical Engineering at Universidade Federal do Rio Grande do Sul
July 1, 2009 - December 16, 2016
During my Chemical Engineering degree at UFRGS, I participated in various academic and research projects, exploring topics such as organic compound extraction from soil, ionic liquids for water electrolysis, and the organization of scientific archives. My final project focused on methods for extracting natural pigments from beetroot, aiming at efficient and pure results. Although I now work in another field, many of the skills I developed in engineering still guide how I approach problems and build solutions.
UX/UI Design Professional Program at British School of Arts and Technology (EBAC)
January 1, 2023 - December 31, 2024
A comprehensive training program covering the full UX and UI design process, including user research, information architecture, wireframing, prototyping, interaction design, and visual design for digital products. The course combines hands-on projects, industry-standard tools (such as Figma), and real-world case studies to build practical skills in designing intuitive, user-centered experiences for mobile and web applications.
UX Design at UX Design Training Program
January 1, 2022 - January 1, 2023
An applied UX design program focused on user-centered methodologies, covering user research, persona development, journey mapping, wireframing, prototyping, and usability testing. The course emphasizes practical, project-based learning using industry-standard tools and real digital product scenarios, helping develop strong foundations in designing meaningful and intuitive user experiences.

Qualifications

Add your qualifications or awards here.
    paper Itaú – Digital Solutions: Investment & Finance Interface Redesign

    This project aimed to reimagine digital solutions for Itaú, focusing on improving accessibility, clarity, and user experience across their finance and investment offerings. The goal was to create a modern, intuitive, and user-centered platform that simplifies investment discovery and financial management, aligning with Itaú’s push toward a unified, high-quality digital ecosystem.

    Key aspects of the design include:

    • A clean and consistent UI/UX aligned with Itaú’s design system, delivering a coherent visual language across screens and reducing cognitive load.

    • User flows and interface layouts tailored to help users explore financial products with ease — whether they are banking customers, investment-oriented users or newcomers needing clarity.

    • Modular, well-structured components and navigation, designed to support scalability and ease of maintenance while ensuring a seamless experience across devices and screens.

    • A focus on transparency and user empowerment: by simplifying complex financial information and presenting it in an accessible way, users have more confidence when navigating investments or financial products.

    • Use of industry-standard tools (like Figma) to prototype, iterate, and refine screens, reflecting real-world constraints and the need for clarity, consistency, and performance in a large-scale banking context.

    paper Crushing Boulders – A Motivational Climbing Companion App

    Crushing Boulders is a concept mobile app designed to enhance the climbing experience through an energizing, motivational, and community-driven digital platform. The project captures the adrenaline, challenge, and camaraderie of bouldering while providing tools that support climbers in both progression and training.

    Inspired by Jungian archetypes, primarily the Hero, supported by the Everyman and the Caregiver, the app adopts a tone that encourages courage, inclusion, and mutual support. Its visual identity uses the Quicksand typeface and a vibrant design language to convey positivity, momentum, and personal growth.

    A key aspect of the app is its training support, offering structured guidance, progress tracking, and personalized insights to help users improve their climbing techniques over time. Additionally, climbers can log their climbs and boulder problems in a way similar to how users track films on Letterboxd. This creates a personal, evolving archive of achievements, attempts, favorite routes, and milestones.

    The project explores user flows, interface layouts, and interaction patterns that reinforce motivation, celebrate achievements instantly, and deepen engagement with the sport. Crushing Boulders aims to translate the emotional journey of climbing: effort, resilience, victory, connection, and continuous improvement, into a clear, intuitive, and uplifting digital experience.

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