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Hi, I’m Florin Nicău. I’m a customer-focused support professional with strong computer proficiency and fluent English, capable of handling email, ticket, and live chat support for forward-thinking teams. I bring reliability, empathy, and proactive problem-solving to deadline-driven environments, and I enjoy collaborating with clients and colleagues to implement processes and share knowledge. While my profile consists of Customer Support experience, I would like to expand my horizons into domains I am more familiar with on a personal level, or domains that I simply enjoy and would like to contribute to.…Hi, I’m Florin Nicău. I’m a customer-focused support professional with strong computer proficiency and fluent English, capable of handling email, ticket, and live chat support for forward-thinking teams. I bring reliability, empathy, and proactive problem-solving to deadline-driven environments, and I enjoy collaborating with clients and colleagues to implement processes and share knowledge. While my profile consists of Customer Support experience, I would like to expand my horizons into domains I am more familiar with on a personal level, or domains that I simply enjoy and would like to contribute to.

Florin Nicău

Content Producer, Copywriter, Voice Actor, +3

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Hi, I’m Florin Nicău. I’m a customer-focused support professional with strong computer proficiency and fluent English, capable of handling email, ticket, and live chat support for forward-thinking teams. I bring reliability, empathy, and proactive problem-solving to deadline-driven environments, and I enjoy collaborating with clients and colleagues to implement processes and share knowledge. While my profile consists of Customer Support experience, I would like to expand my horizons into domains I am more familiar with on a personal level, or domains that I simply enjoy and would like to contribute to.…Hi, I’m Florin Nicău. I’m a customer-focused support professional with strong computer proficiency and fluent English, capable of handling email, ticket, and live chat support for forward-thinking teams. I bring reliability, empathy, and proactive problem-solving to deadline-driven environments, and I enjoy collaborating with clients and colleagues to implement processes and share knowledge. While my profile consists of Customer Support experience, I would like to expand my horizons into domains I am more familiar with on a personal level, or domains that I simply enjoy and would like to contribute to.

Available to hire

Hi, I’m Florin Nicău. I’m a customer-focused support professional with strong computer proficiency and fluent English, capable of handling email, ticket, and live chat support for forward-thinking teams.

I bring reliability, empathy, and proactive problem-solving to deadline-driven environments, and I enjoy collaborating with clients and colleagues to implement processes and share knowledge.

While my profile consists of Customer Support experience, I would like to expand my horizons into domains I am more familiar with on a personal level, or domains that I simply enjoy and would like to contribute to.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

English

Fluent

Work Experience

Online Content Moderator at Rano Tech / Standard Studio

September 1, 2022 - October 31, 2022

Moderated online content to ensure compliance with platform guidelines, demonstrated strong attention to detail, sound judgment, and the ability to act promptly when content violated established rules.

Customer Support Representative at Webhelp / Concentrix (Bucharest)

March 1, 2023 - April 30, 2023

Handled customer cases related to product issues and general brand inquiries, providing support ranging from basic device troubleshooting to order-related assistance.

Chat Support Representative at International Online Solutions (IOS) (Bucharest)

July 1, 2023 - September 30, 2023

Provided live chat support to customers of partner casinos, resolving issues such as payment failures, account management requests, and bonus eligibility while ensuring a smooth and positive user experience.

Operations Agent at Connectys

October 1, 2023 - March 31, 2024

Assisted customers with inquiries ranging from device-related troubleshooting to order management; maintained high customer satisfaction through clear communication and empathy.

EU Knowledge Specialist at Connectys

April 1, 2024 - November 2, 2024

Created, edited, and maintained English articles in the internal knowledge base; collaborated with the client to implement process and policy updates; prepared weekly newsletters and reports tracking article engagement; provided direct guidance to agents on processes and documentation.