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I am a results-driven Agile Product Owner with a track record of delivering customer-focused solutions across telecom and digital media. I specialize in backlog management, user story creation, and PI Planning, partnering with stakeholders and cross-functional teams to communicate product vision and ensure value delivery from concept to deployment. I refine backlogs, translate customer needs into actionable features, and drive continuous value delivery across the full SDLC. I align business objectives with execution through clear communication, strong stakeholder management, and agile leadership (Scrum/SAFe).…I am a results-driven Agile Product Owner with a track record of delivering customer-focused solutions across telecom and digital media. I specialize in backlog management, user story creation, and PI Planning, partnering with stakeholders and cross-functional teams to communicate product vision and ensure value delivery from concept to deployment. I refine backlogs, translate customer needs into actionable features, and drive continuous value delivery across the full SDLC. I align business objectives with execution through clear communication, strong stakeholder management, and agile leadership (Scrum/SAFe).

Kirk Riley

Product Designer, Project Manager, UX Designer, +2

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I am a results-driven Agile Product Owner with a track record of delivering customer-focused solutions across telecom and digital media. I specialize in backlog management, user story creation, and PI Planning, partnering with stakeholders and cross-functional teams to communicate product vision and ensure value delivery from concept to deployment. I refine backlogs, translate customer needs into actionable features, and drive continuous value delivery across the full SDLC. I align business objectives with execution through clear communication, strong stakeholder management, and agile leadership (Scrum/SAFe).…I am a results-driven Agile Product Owner with a track record of delivering customer-focused solutions across telecom and digital media. I specialize in backlog management, user story creation, and PI Planning, partnering with stakeholders and cross-functional teams to communicate product vision and ensure value delivery from concept to deployment. I refine backlogs, translate customer needs into actionable features, and drive continuous value delivery across the full SDLC. I align business objectives with execution through clear communication, strong stakeholder management, and agile leadership (Scrum/SAFe).

Available to hire

I am a results-driven Agile Product Owner with a track record of delivering customer-focused solutions across telecom and digital media. I specialize in backlog management, user story creation, and PI Planning, partnering with stakeholders and cross-functional teams to communicate product vision and ensure value delivery from concept to deployment.

I refine backlogs, translate customer needs into actionable features, and drive continuous value delivery across the full SDLC. I align business objectives with execution through clear communication, strong stakeholder management, and agile leadership (Scrum/SAFe).

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Founder & Live Event Producer at Stream Beam

January 1, 2025 - Present

Manage end-to-end production of live-streamed events for corporate and consumer clients, ensuring seamless technical execution and an engaging viewer experience from pre-show planning to post-event support. Oversee multi-camera setups (HDMI/SDI), RTMP streaming via OBS Studio, audio mixing, and reliable multi-platform broadcasting to maximize audience reach. Collaborate with clients to curate content and run-of-show, aligning technical execution with brand objectives to drive engagement and satisfaction. Analyze platform analytics to identify audience engagement patterns and provide actionable insights for optimizing future live events.

Business Analyst at BlueRock

February 1, 2025 - June 1, 2025

Gathered and analyzed business requirements to ensure alignment between stakeholders and development teams. Documented user workflows, process inefficiencies, and opportunities using Jira and Confluence. Facilitated Agile ceremonies, including sprint planning and retrospectives, and supported backlog refinement.

Product Owner/Technical Product Management at Verizon Wireless

February 1, 2020 - December 1, 2024

Delivered 4+ years of Product Management in telecom (4G/5G broadband, Wi‑Fi, internet, network services). Led AI-driven analytics to optimize issue resolution, defined VOC-driven enhancements, and built BI dashboards to improve customer satisfaction, NPS, and churn metrics. Led UX improvements to critical troubleshooting tools, reducing time to root cause analysis and simplifying workflows. Drove AI-based predictive analytics to address high-volume support, significantly reducing resolution times and queue length. Achieved targeted churn reduction while enabling scalable product delivery across telecom platforms.

Senior Engineer Consultant - Network Operations at Verizon Wireless

September 1, 2013 - February 1, 2020

Designed and launched a mentoring program that promoted 12 of 13 associate technicians to full technician roles within six months. Provided Tier 3 technical leadership and cross-functional collaboration to design, test, and integrate new products and services. Led product roadmaps, feature testing, and platform patch deployments, and implemented process improvements to enhance service delivery and reliability.

Engineer III - Network Operations at Verizon Wireless

May 1, 2012 - September 1, 2013

Led product roadmaps, new feature testing, and platform patch deployments; collaborated with multiple departments to minimize service disruptions and improve operational efficiency.

Engineer II - Network Operations at Verizon Wireless

June 1, 2011 - May 1, 2012

Resolved service degradation issues, improved network performance, and reduced downtime. Documented investigations and solutions to promote knowledge sharing; conducted peer training and LTE material development; supported change control processes.

Engineer I - Network Operations at Verizon Wireless

March 1, 2010 - June 1, 2011

Led analysis and resolution of network events impacting customers; resolved roaming, transport, and hardware/software issues; collaborated with internal and external teams to ensure high service levels and timely issue resolution.