Available to hire
Hello! I’m Fraulein Freyn A. Pampilon, a dedicated professional from Tagum City with a background in Tourism Management and hands-on experience in customer service, project development, and virtual assistance. I thrive in roles that require clear communication, meticulous organization, and a friendly, client-focused approach.
I excel at coordinating schedules, supporting teams across government and private sectors, and delivering reliable administrative and design support. I am adaptable, detail-oriented, and committed to continuous learning and contributing to the success of the organizations I work with.
Experience Level
Language
English
Fluent
Work Experience
Restaurant Staff (multiple positions: Restaurant Attendant, Barista, Bartender, Restaurant Cashier, Ski School Assistant, Aspen Room Attendant) at Deer Valley Resort
April 7, 2019 - September 15, 2025Gained front-of-house experience across multiple roles in a high-volume resort, delivering guest service, handling orders, and supporting dining operations.
Front Desk Officer / Line Cook / Prep Cook / Server’s Assistant / Bartender / Housekeeping / Restaurant Supervisor / Hostess at Forever Resorts
November 15, 2019 - September 15, 2025Diverse duties across hospitality operations in Bryce Canyon National Park, including guest services, food & beverage support, housekeeping, and supervision.
Government Internship Program at Department of Social Welfare and Development – Sustainable Livelihood Program
June 30, 2022 - September 15, 2025Aided senior coworkers with office tasks such as encoding documents, events planning, organizing and sorting documents, assisting clients and visitors, and maintaining office cleanliness.
Freelancer / Virtual Assistant at Self-employed
August 31, 2024 - September 15, 2025Email management, appointment setting, calendar management, data entry and database management, file organization, social media management and graphic design.
Project Development Officer II at Department of Social Welfare and Development – Sustainable Livelihood Program
December 31, 2024 - September 15, 2025Provides technical and financial management support, developing and implementing programs, projects, and activities, and preparing project-related materials like concept notes and reports.
Customer Service Representative at VXI Philippines – Davao Finance Center
July 16, 2025 - September 15, 2025Handled customer inquiries via phone, email, and chat; provided product and service information, processed orders, assisted with billing, returns and refunds; resolved complaints with empathy and documented interactions.
Restaurant Attendant / Barista / Bartender / Restaurant Cashier / Ski School Assistant / Aspen Room Attendant at Deer Valley Resort
April 7, 2019 - September 15, 2025Performed multiple guest-services roles across hospitality operations, contributing to a smooth guest experience in a high-volume resort environment.
Front Desk Officer / Line Cook / Prep Cook / Server’s Assistant / Bartender / Housekeeping / Restaurant Supervisor / Hostess at Forever Resorts
November 15, 2019 - September 15, 2025Handled front-of-house and back-of-house duties, ensuring guest satisfaction and smooth restaurant operations.
Government Internship Program at Department of Social Welfare and Development – Sustainable Livelihood Program
June 30, 2022 - September 15, 2025Aided senior coworkers with office work such as encoding of documents, events planning, organizing and sorting of documents, helping clients and visitors and maintaining the cleanliness of the office.
Freelancer / Virtual Assistant at Self-employed / Freelancer
August 31, 2024 - September 15, 2025Email management, appointment setter, calendar management, data entry and database management, file organization, social media management and graphic design.
Project Development Officer II at Department of Social Welfare and Development – Sustainable Livelihood Program - Municipality of New Corella, Davao del Norte
December 31, 2024 - September 15, 2025Provides technical and financial management support, developing and implementing programs, projects, and activities, and preparing project-related materials like concept notes and reports.
Customer Service Representative at VXI Philippines (Davao Finance Center)
July 16, 2025 - September 15, 2025Handled customer inquiries through phone, email, and chat, providing product and service information, processing orders, and resolving issues with empathy and efficiency.
Restaurant Attendant / Barista / Bartender / Restaurant Cashier / Ski School Assistant / Aspen Room Attendant at Deer Valley Resort
April 7, 2019 - September 15, 2025Performed multiple hospitality and service roles, contributing to guest experience and front-line operations.
Front Desk Officer / Line Cook / Prep Cook / Server’s Assistant / Bartender / Housekeeping / Restaurant Supervisor / Hostess at Forever Resorts
November 15, 2019 - September 15, 2025Managed diverse hotel and restaurant duties including front desk operations, kitchen prep, service, and supervision.
Freelancer / Virtual Assistant at Department of Labor and Employment – DSWD SLP Norte (Government Internship Program)
June 30, 2022 - September 15, 2025Email management, appointment setting, calendar management, data entry and database management, file organization, social media management and graphic design.
Freelancer / Virtual Assistant
August 31, 2024 - September 15, 2025Email management, appointment setter, calendar management, data entry and database management, file organization, social media management and graphic design.
Project Development Officer II at Department of Social Welfare and Development – Sustainable Livelihood Program, Municipality of New Corella, Davao del Norte
December 31, 2024 - September 15, 2025Provides technical and financial management support, developing and implementing programs, projects, and activities, and preparing project-related materials like concept notes and reports.
Customer Service Representative at VXI Philippines – Davao Finance Center, Lanang, Davao City
July 16, 2025 - September 15, 2025Handled customer inquiries via phone, email, and chat; processed orders, updates, billing, returns, and refunds; resolved issues with empathy and documented interactions; met performance metrics.
Restaurant Attendant, Barista, Bartender, Restaurant Cashier, Ski School Assistant, Aspen Room Attendant at Deer Valley Resort
April 7, 2019 - September 15, 2025Greeted guests, took orders, prepared beverages, managed cashier duties, assisted with daily operations and guest services to ensure a positive visitor experience.
Front Desk Officer, Line Cook, Prep Cook, Server’s Assistant, Bartender, Housekeeping, Restaurant Supervisor, Hostess at Forever Resorts
November 15, 2019 - September 15, 2025Handled front-of-house operations and kitchen support, ensured guest satisfaction, coordinated tasks across departments, and supervised staff during shifts.
Government Internship Program at Department of Social Welfare and Development – Sustainable Livelihood Program
June 30, 2022 - September 15, 2025Aided senior coworkers with office tasks including encoding, events planning, document sorting, assisting clients, and maintaining office cleanliness.
Freelancer / Virtual Assistant at Self-Employed
August 31, 2024 - September 15, 2025Managed emails, set appointments, maintained calendars, performed data entry and database management, organized files, managed social media, and performed graphic design tasks.
Project Development Officer II at Department of Social Welfare and Development – Sustainable Livelihood Program (Municipality of New Corella, Davao del Norte)
December 31, 2024 - September 15, 2025Provided technical and financial management support, developed and implemented programs, projects, and activities, and prepared concept notes and reports.
Customer Service Representative at VXI Philippines - Davao Finance Center
July 16, 2025 - September 15, 2025Handled customer inquiries via phone, email, and chat, provided product/service information, processed orders, resolved complaints, and documented interactions to meet performance metrics.
Education
Bachelor of Science in Tourism Management at St. Mary’s College of Tagum, Inc.
January 1, 2012 - January 1, 2017High School Diploma at Assumpta School of Tagum
January 1, 2006 - January 1, 2010Elementary Education at Assumpta School of Tagum
January 1, 2005 - January 1, 2006Bachelor of Science in Tourism Management at St. Mary’s College of Tagum, Inc.
January 1, 2012 - January 1, 2017Secondary Education at Assumpta School of Tagum
January 1, 2006 - January 1, 2010Elementary Education at Assumpta School of Tagum
January 1, 2005 - January 1, 2006Bachelor of Science in Tourism Management at St. Mary’s College of Tagum, Inc.
January 1, 2012 - January 1, 2017Secondary Education at Assumpta School of Tagum
January 1, 2006 - January 1, 2010Elementary Education at Assumpta School of Tagum
January 1, 2005 - January 1, 2006Bachelor of Science in Tourism Management at St. Mary’s College of Tagum, Inc.
January 1, 2012 - January 1, 2017Secondary at Assumpta School of Tagum
January 1, 2006 - January 1, 2010Elementary at Assumpta School of Tagum
January 1, 2005 - January 1, 2006Qualifications
Industry Experience
Education, Government, Professional Services, Travel & Hospitality, Non-Profit Organization, Media & Entertainment
Experience Level
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