Gabriela Moreira
I’m Gabriela Moreira, an Operations Supervisor with a track record of building and guiding high-performing teams in telemarketing, content moderation, and data analysis.
About
I’m Gabriela Moreira, an Operations Supervisor with a track record of building and guiding high-performing teams in telemarketing, content moderation, and data analysis. I thrive on turning metrics into action, driving KPI attainment, continuous improvement, and efficient workflows that boost customer retention and operational excellence.
Fluent in Portuguese, English, and Italian, I enjoy collaborating across cultures and translating data insights into practical improvements that enhance the customer experience and business outcomes.
- 1 year's experience
- Joined November 2025
Languages
- PortugueseFluent
- EnglishFluent
- ItalianAdvanced
Industry experience
- Telecommunications
- Media & Entertainment
- Professional Services
- Travel & Hospitality
- Software & Internet
Work experience· 5 roles
Led a team of 15–20 analysts, ensuring KPI and SLA compliance. Monitored productivity, accuracy, absenteeism, quality and operational performance metrics. Developed action plans using data analysis and root cause investigation. Produced management reports, dashboards and presentations for strategic decision-making. Supported hiring processes, including interviews and technical evaluations.
Provided customer retention via voice support in Italian. Performed negotiations, cancellation prevention and customer experience enhancement. Logged cases, categorized issues and ensured service quality compliance.
Provided customer retention via voice support in Italian. Performed negotiations, cancellation prevention and customer experience enhancement. Logged cases, categorized issues and ensured service quality compliance.
Education
Certifications and awards· 10
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