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I’m Gabriela Moreira, an Operations Supervisor with a track record of building and guiding high-performing teams in telemarketing, content moderation, and data analysis. I thrive on turning metrics into action, driving KPI attainment, continuous improvement, and efficient workflows that boost customer retention and operational excellence. Fluent in Portuguese, English, and Italian, I enjoy collaborating across cultures and translating data insights into practical improvements that enhance the customer experience and business outcomes.…I’m Gabriela Moreira, an Operations Supervisor with a track record of building and guiding high-performing teams in telemarketing, content moderation, and data analysis. I thrive on turning metrics into action, driving KPI attainment, continuous improvement, and efficient workflows that boost customer retention and operational excellence. Fluent in Portuguese, English, and Italian, I enjoy collaborating across cultures and translating data insights into practical improvements that enhance the customer experience and business outcomes.

Gabriela Moreira

Project Manager, Content Strategist, Data Analyst, +5

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I’m Gabriela Moreira, an Operations Supervisor with a track record of building and guiding high-performing teams in telemarketing, content moderation, and data analysis. I thrive on turning metrics into action, driving KPI attainment, continuous improvement, and efficient workflows that boost customer retention and operational excellence. Fluent in Portuguese, English, and Italian, I enjoy collaborating across cultures and translating data insights into practical improvements that enhance the customer experience and business outcomes.…I’m Gabriela Moreira, an Operations Supervisor with a track record of building and guiding high-performing teams in telemarketing, content moderation, and data analysis. I thrive on turning metrics into action, driving KPI attainment, continuous improvement, and efficient workflows that boost customer retention and operational excellence. Fluent in Portuguese, English, and Italian, I enjoy collaborating across cultures and translating data insights into practical improvements that enhance the customer experience and business outcomes.

Available to hire

I’m Gabriela Moreira, an Operations Supervisor with a track record of building and guiding high-performing teams in telemarketing, content moderation, and data analysis. I thrive on turning metrics into action, driving KPI attainment, continuous improvement, and efficient workflows that boost customer retention and operational excellence.

Fluent in Portuguese, English, and Italian, I enjoy collaborating across cultures and translating data insights into practical improvements that enhance the customer experience and business outcomes.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

Italian

Advanced

Work Experience

Operations Supervisor – Content Moderation at Teleperformance

August 1, 2024 - November 25, 2025

Led a team of 15–20 analysts, ensuring KPI and SLA compliance. Monitored productivity, accuracy, absenteeism, quality and operational performance metrics. Developed action plans using data analysis and root cause investigation. Produced management reports, dashboards and presentations for strategic decision-making. Supported hiring processes, including interviews and technical evaluations.

Customer Retention Agent – Voice Support (Italian) at Travel Company

July 31, 2024 - July 31, 2024

Provided customer retention via voice support in Italian. Performed negotiations, cancellation prevention and customer experience enhancement. Logged cases, categorized issues and ensured service quality compliance.

Marketing Manager & Operations Coordinator at Clarity Agency

August 31, 2023 - August 31, 2023

Managed social media for influencers and small brands, analyzing trends and performance metrics. Shifted to operational coordination: workflow management, prioritization and client communication. Improved team processes using tools like Trello, Google Sheets and advanced Excel.

Customer Retention Agent – Voice Support (Italian) at Travel Company

July 1, 2024 - July 1, 2024

Marketing Manager & Operations Coordinator at Clarity Agency

August 1, 2023 - August 1, 2023

Managed social media for influencers and small brands, analyzing trends and performance metrics. Transitioned to operational coordination: workflow management, prioritization and client communication. Improved team processes using Trello, Google Sheets and advanced Excel.