Available to hire
I am a detail-oriented Workflow Automation Developer with 5+ years of experience in application development, system support, workflow automation, and HRIS functionalities. I am proficient with low-code/no-code platforms, IBM Notes/Lotus Script, SQL, and VB.NET, and I excel at troubleshooting, documentation, and collaborating with cross-functional teams.
I enjoy translating business rules into practical technical solutions and improving system efficiency. I am motivated to learn new technologies and drive automation initiatives that boost client outcomes.
Skills
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Work Experience
Workflow Automation Developer at Pioneer Insurance and Surety Corporation
April 1, 2023 - PresentDeveloped and enhanced Lotus Notes applications and Joget DX8 web applications. Conducted research on system functionalities for core enhancements. Enhanced Power Applications and implemented optimized solutions using flowcharts, DFDs, and ERDs. Coordinated with support teams for ticket handling and issue resolution. Analyzed, troubleshooted, and provided fixes for client-raised issues. Prepared and managed client databases. Documented developed systems and automated workflows across IBM Notes and Joget DX8 to improve business efficiency.
Team Lead Support Specialist (2nd Deployment) at Gravitas Software and Service Solutions, Inc.
January 1, 2020 - May 31, 2023Managed wide-scope data requests and incident tickets. Analyzed, resolved, and documented system-related issues. Interpreted business rules and supported system enhancements. Generated daily, weekly, and monthly statistical reports. Conducted training, coaching, and quality assurance testing. Coordinated process changes with management.
Support Specialist (1st Deployment) at Gravitas Software and Service Solutions, Inc.
January 1, 2020 - December 31, 2020Handled HRIS requests and customer issue tickets. Investigated system functions, documented issues, and helped manage business rules. Used flowcharts and pseudocode for troubleshooting.
Software Developer at Service Resources, Inc.
December 1, 2015 - April 1, 2017Collected client requirements and prepared development projections. Developed applications using Visual Studio (VB.NET + MSSQL). Conducted QA testing and provided system support post-deployment. Emphasized secure coding and managed databases via SQL Server Management Studio. Maintained and debugged the company’s hosted website. Managed web content and executed quality assurance tests.
Education
Bachelor of Science in Computer Engineering at STI College Malolos
June 1, 2015 - March 1, 2020Qualifications
Industry Experience
Software & Internet, Professional Services, Education, Media & Entertainment
Skills
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