Available to hire
I am a freelancer with expertise in social media management and operational support. I enjoy streamlining processes, creating engaging content, and assisting businesses in their growth. I am eager to take on new opportunities and make a meaningful impact.
Experience Level
Expert
Intermediate
Work Experience
Social Media & Payments Specialist at Filipino Basketball Academy
January 1, 2021 - January 1, 2025Managed social media interactions across platforms, email, and Viber with timely, professional responses. Oversaw online payments, verified transactions, and sent confirmations. Scheduled and published content to maximize engagement, created copy and graphics to strengthen brand presence. Monitored and resolved customer concerns, ensuring excellent community support.
English Tutor at Rome, Italy
January 1, 2018 - January 1, 2020Delivered one-on-one English tutoring in-person and online during the pandemic. Developed personalized lesson plans and learning materials to enhance students' skills.
Research Analyst & Team Lead, Social Media Operations at Puzzle Box BPO Inc.
January 1, 2015 - January 1, 2017Conducted competitor and market research; reported on brand sentiment, audience behavior, and social media management. Managed two shift teams, handled escalations, conducted evaluations, and ensured content quality and brand consistency.
Shift Lead – Game Customer Support at Gumi Asia Pte Ltd
January 1, 2012 - January 1, 2014Led one of the first team members of the PH branch office; trained staff, held meetings, and drove KPIs to resolve long-standing support challenges. Provided game support for titles like Brave Frontier, Chain Chronicles, Puzzle Trooper, and Slots Reel Frontier.
Ticket Consultant | Game QA & Moderator at Joymax Global Services
January 1, 2010 - January 1, 2012Managed customer tickets and provided player support via internal systems. Assisted with QA testing, bug reporting, and moderated in-game tasks.
Education
Bachelor of Multimedia Arts at Asia Pacific College, PH
January 1, 2018 - January 1, 2010Qualifications
Experience Level
Expert
Intermediate
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