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I am a highly organized and proactive Administrative Professional with extensive experience across office administration, customer service, business operations, and stakeholder support. I excel at improving processes, strengthening communication, and delivering high-quality administrative support that enhances team productivity and customer satisfaction, even in fast-paced environments.…

Gary Palfreyman

Logo Designer, Arranger, Assistant Editor, +1

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I am a highly organized and proactive Administrative Professional with extensive experience across office administration, customer service, business operations, and stakeholder support. I excel at improving processes, strengthening communication, and delivering high-quality administrative support that enhances team productivity and customer satisfaction, even in fast-paced environments.…

Available to hire

I am a highly organized and proactive Administrative Professional with extensive experience across office administration, customer service, business operations, and stakeholder support.

I excel at improving processes, strengthening communication, and delivering high-quality administrative support that enhances team productivity and customer satisfaction, even in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Business Development Manager at National Rental Inspections

July 1, 2022 - August 1, 2023

Expanded client base by identifying new business opportunities and building strong relationships with key stakeholders. Developed and executed strategic growth plans that increased market share and profitability. Led cross-functional teams to deliver complex projects on time and to client expectations. Conducted market research to identify emerging trends and areas for expansion. Improved operational efficiency by identifying and resolving process gaps. Generated new business through targeted marketing initiatives and strategic outreach.

Business Owner at MNC Bookkeeping Services

October 1, 2010 - March 1, 2021

Increased customer satisfaction by implementing streamlined processes and service improvements. Boosted profitability by reducing overheads and negotiating favourable supplier contracts. Expanded market presence through targeted marketing and strategic partnerships. Recruited, trained, and managed a high-performing team to support business growth. Built strong client relationships through clear communication and personalised service. Oversaw financial operations including budgeting, forecasting, and reporting. Delivered results under tight deadlines through effective prioritisation and delegation. Consulted with clients to assess needs and recommend tailored solutions.

Postal Transport Officer at Australia Post

April 1, 1995 - April 1, 2006

Reduced maintenance costs through regular vehicle inspections and preventative maintenance. Ensured timely deliveries through effective route planning and resource allocation. Collaborated with internal teams to optimise logistics and improve service levels. Maintained compliance with safety regulations and industry standards. Built strong client relationships by consistently delivering reliable, high-quality service. Identified operational risks and implemented mitigation strategies to prevent disruptions. Safely loaded and secured deliveries up to 2000 pounds. Completed on-time deliveries by selecting the most efficient routes.