2-paragraph first-person bio, friendly toneI have 15 years of experience in customer support (email, chat, and phone) and have worked as a Senior Quality Analyst for US insurance processes. Alongside this, I work as a part-time freelancer, quality coach, and independent contractor.
My experience includes providing email support for Amazon across the US, UK, and IN markets, where I developed a keen understanding of diverse customer needs and effective communication strategies. Additionally, I have worked as an independent contractor with Clickworker for four years, which has equipped me with the ability to manage tasks independently while ensuring high-quality service delivery.
I specialize in audio transcription and have extensive experience transcribing calls, interviews, and various recordings with a high level of accuracy. I have transcribed Hindi content for platforms like LDP and similar projects. Additionally, I have worked on English transcription tasks for Baidu, covering news channels such as Republic World, NDTV, and others.
I also have experience in reviewing and ensuring the quality of transcriptions as a validator/quality coach.
I am familiar with transcription tools and guidelines, and I am a native Hindi & Marathi speaker. I have also transcribed a lot of English content.
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